Carol Williams
Parks,AZ
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in training and development. Focused on setting high expectations and raising service standards. Seeking to advance professional career in the Food and Beverage industry.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Cal-Ranch
11.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
General Manager
AAA Investments Inc.
12.2021 - 10.2022
- Greet and register guests
- Inspect the grounds,public areas and guest rooms for appearance and cleanliness.
- Ensure company standards for Housekeeping decor and guest services are met.
- Review direct bill accounts.
- Review group request.
- Balance Hotel journal ledger.
- Review night audit reports and ensure all accounts are balanced.
- Submit revenue totals.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Restaurant Manager
Outback Steakhouse
05.2021 - 12.2021
- Leading front-of-house and back-of-house teams to ensure compliance of Company policies.
- Complete restaurant opening and closing procedures and manage deposits.
- Perform facility walk through to assess cleanliness and ready at the beginning and end of shifts.
- Expo food and to ensure plate is presentable and all steaks are at correct temp.
Food and Beverage Supervisor
Twin Arrows Navajo Casino
04.2013 - 04.2021
- Successfully opened the first casino in Arizona for the Navajo Nation as Food and Beverage Supervisor for all the F&B outlets.
- Motivated staff through daily meetings, employee contests and performance monitoring.
- Reduced food and Beverage costs through effective hands-on supervision, inventory control resulted in increased profit margin 25%.
- Organized special events in the restaurant, including receptions and corporate luncheons.
Education
High School Diploma -
Navajo Pine High School
Navajo, NM05.1990
Restaurant And Hotel Management
Coconino County Community College
Flagstaff, AZSkills
- Scheduling
- Food Safety understanding
- Time Management
- Preparation oversight
- Staff leadership
Timeline
Assistant Store Manager
Cal-Ranch
11.2022 - Current
General Manager
AAA Investments Inc.
12.2021 - 10.2022
Restaurant Manager
Outback Steakhouse
05.2021 - 12.2021
Food and Beverage Supervisor
Twin Arrows Navajo Casino
04.2013 - 04.2021
High School Diploma -
Navajo Pine High School
Restaurant And Hotel Management
Coconino County Community College