- Gardening
- Enjoy experimenting with different ingredients and flavors in the kitchen
Carol Williams
lawton
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, at Morada Lawton. Proven ability to enhance guest experiences through effective problem-solving and proactive communication. Highly adaptable team player, skilled in managing reservations and coordinating travel arrangements, ensuring seamless service delivery and client satisfaction.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
21
21
years of professional experience
Work History
Concierge
Morada Lawton
09.2025 - 11.2025
- Assisted guests with inquiries, providing exceptional service and local information.
- Coordinated travel arrangements, including transportation and accommodations for clients.
- Managed reservations for events and dining, ensuring seamless guest experiences.
- Collaborated with team members to streamline concierge processes and enhance service efficiency.
- Maintained accurate records of guest interactions and services rendered for future reference.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Office Coordinator
Heart and Vascular Center
02.2024 - 09.2025
- Coordinated scheduling for medical appointments, ensuring efficient use of resources and staff time.
- Managed patient intake processes, enhancing workflow and improving overall patient experience.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Supported communication between healthcare providers and patients to facilitate timely updates and care coordination.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Office Associate
Fedex Freight
05.2005 - 09.2023
- Coordinated office activities to enhance workflow efficiency.
- Managed scheduling and appointment setting for staff meetings.
- Assisted in maintaining organized filing systems for easy access.
- Supported inventory management by tracking office supplies and reordering as needed.
- Processed incoming correspondence and directed it to appropriate staff members.
- Trained new employees on company procedures and office protocols.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Enhanced workflow through the implementation of effective document management systems, leading to reduced processing times for paperwork.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
Education
High School Diploma -
Eisenhower Senior High School
Lawton, OKSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Team player mentality
- Proactive attitude
- Excellent multitasking
Interests
Timeline
Concierge
Morada Lawton
09.2025 - 11.2025
Office Coordinator
Heart and Vascular Center
02.2024 - 09.2025
Office Associate
Fedex Freight
05.2005 - 09.2023
High School Diploma -
Eisenhower Senior High School