Summary
Overview
Work History
Education
Skills
State
Timeline
AssistantManager

Carol Williams Smith

Greenville,SC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

27
27
years of professional experience

Work History

Prescription Customer Agent

Sagility
Greenville, SC
09.2023 - Current
  • Greeted customers and identified their needs.
  • Answered customer inquiries via phone, email, and live chat.
  • Assisted in resolving customer issues in a timely manner.
  • Provided customers with product and service information.
  • Verified customer information to ensure accuracy of orders and requests.
  • Adhered to quality assurance expectations and standards.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Title Procurement Agent

Copart Auto Auctions
Greenville, SC
09.2021 - 03.2023
  • Developed and maintained vendor relationships to ensure delivery of products on time and within budget.
  • Analyzed purchase orders for accuracy, completeness and compliance with company policy.
  • Negotiated prices, terms and conditions with suppliers to obtain the best value for goods or services.
  • Ensured timely receipt of materials by coordinating deliveries from multiple sources in accordance with production schedules.

Assistant Property Manager

KH Properties
Greenville, SC
02.2020 - 09.2020
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Interacted with potential renters during showings providing information about the property features.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Education

Some College (No Degree) - Business

Saint Augustine's University
Raleigh, NC

Skills

  • Scheduling
  • Account updating
  • Data Entry
  • Call Management
  • Product Knowledge
  • Inbound and Outbound Calling
  • Adaptive team player
  • De-Escalation Techniques
  • Documentation
  • Customer Service
  • Problem-solving abilities
  • Conflict Resolution
  • Microsoft Outlook
  • Problem Resolution
  • Professional telephone demeanor
  • Typing proficiency
  • Payment Processing
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Researching
  • Order Fulfillment
  • Technical Support
  • Order Processing
  • Product Education
  • Credit card payment processing
  • Microsoft Office Suite
  • Call Center Operations
  • Positive and professional
  • Customer Education

State

South Carolina

Timeline

Prescription Customer Agent

Sagility
09.2023 - Current

Title Procurement Agent

Copart Auto Auctions
09.2021 - 03.2023

Assistant Property Manager

KH Properties
02.2020 - 09.2020

Some College (No Degree) - Business

Saint Augustine's University

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Carol Williams Smith