Carol Wilson
Saint Anthony,IN
Summary
Knowledgeable professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Experience handling all aspects of payroll processing, including employee paychecks and direct deposits. Knowledgeable and skilled in data entry and file management.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
Rocky Mountain Management
08.2021 - Current
- Answered inbound calls, chats, and emails to facilitate customer service.
- Set up and activated customer accounts
- Informed customers about billing procedures and processed payments.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Managed end-to-end processing of weekly payrolls for a diverse workforce within strict deadlines.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine workers needed and accurately input information into electronic system.
- Made Marketing calls to obtain more business.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Home Health Caregiver
Personal Care Services
07.2011 - 12.2022
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
CSR
Farm Bureau
05.2019 - 12.2020
- Manage large amounts of incoming phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- provide accurate, valid and complete information.
- Add/remove customer vehicles/insurance.
- Keep records of customer interactions,process customer accounts and file documents.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Accounting And Business Management
Eastern Idaho Technical College
Idaho Falls, IDHigh School Diploma -
North Fremont High
Ashton, ID06.1990
Skills
- Recruitment
- Performance Evaluation
- New Hire Onboarding
- Payroll Administration
- Staff Coordination
- Background Checks
- Employee Onboarding
- Schedule Management
- Employee Relations
- Excellent communication
- Conflict resolution
- Interviewing techniques
- Active listening
- Problem-solving abilities
- HR software proficiency
- Adaptability
- Multitasking capabilities
- Interpersonal skills
- Drug Testing
- Employee Hiring
- In-Person and Telephone Interviewing
- Time Tracking and Payroll Administration
Timeline
Staffing Coordinator
Rocky Mountain Management
08.2021 - Current
CSR
Farm Bureau
05.2019 - 12.2020
Home Health Caregiver
Personal Care Services
07.2011 - 12.2022
No Degree - Accounting And Business Management
Eastern Idaho Technical College
High School Diploma -
North Fremont High
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