Carol Wilson

Retail Sales Associate Cashier

Walmart

11.2016 - 01.2020

Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Delivered consistently accurate orders, special requests and menu alterations.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers by answering questions and fulfilling requests.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Connected with customers to support positive transaction experiences and address service concerns.
Processed credit card and debit payments via Type systems, providing accurate charges and credits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Provided exceptional services and pleasant shopping experiences to retail customers.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Used in-store system to locate inventory and place special orders for customers.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.