Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Websites
Timeline
Generic

Carol Wilson

Clearwater,Fl

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Ready to leverage skills in a new environment to facilitate smooth administrative functions and improve patient care.

Overview

21
21
years of professional experience

Work History

Patient Service Associate

Pediatrix Medical Group
Saint Petersburg, FL
06.2008 - Current
  • Assist with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Perform administrative duties, such as filing medical records, completing paperwork, updating patient databases, and referring provider database.
  • Process referrals from primary care providers or other specialists, according to established protocols.
  • Perform data entry tasks into the electronic health record system.
  • Coordinate clinic communication flow.
  • Instruct patients on policies and required actions for different types of appointments and procedures.
  • Collaborate with clinical and administrative staff to meet patient needs.
  • Cultivate positive relationships with patients to help facility meet satisfaction scores, and patients obtain the best possible care.

Patient Service Representative

Pediatric Cardiology Associates
Saint Petersburg, FL
04.2005 - 06.2008
  • Team Lead.
  • Trainer.
  • Process monthly office supply/vendor orders.
  • Registered patients by verifying records to update computer system and patient charts.
  • Sorted and distributed incoming mail daily.
  • Ran credit card batches and balanced deposits on daily basis.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.

Medical Records Clerk

Pediatric Cardiology Associates
Saint Petersburg, FL
04.2003 - 04.2005
  • Reviewed patient charts for accuracy and completeness.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Pulled patient charts for upcoming appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided training to staff members on proper documentation techniques for medical records.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Courier

Education

High School Diploma -

Lake Brantley HIgh School
01-1993

Skills

  • Lead and Trainer
  • SOP Adherence
  • Detail Oriented
  • Interpersonal Communication
  • Problem-Solving
  • Adaptability and Flexibility
  • Experience with MS Office, Phreesia, EPM, EHR, DM, KRONOS, QGENDA, OTTO, VSEE, Powerchart, Meditech, Cerner, Medical Terminology

Languages

Spanish
Limited

Affiliations

  • Family gatherings
  • Fishing
  • Travel

Accomplishments

  • Super user.
  • Beta tester.
  • Developed Downtime procedures.
  • Lead/Trainer.

Timeline

Patient Service Associate

Pediatrix Medical Group
06.2008 - Current

Patient Service Representative

Pediatric Cardiology Associates
04.2005 - 06.2008

Medical Records Clerk

Pediatric Cardiology Associates
04.2003 - 04.2005

High School Diploma -

Lake Brantley HIgh School

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Carol Wilson