Carol Witcher
Milwaukee,WI
Summary
Dynamic project management professional with over 15 years of experience in diverse communities, consistently delivering impactful results while upholding high standards. Proven expertise in team collaboration, resource management, and strategic planning ensures successful execution of complex projects. Key strengths include adaptability and reliability, enabling responsiveness to shifting project requirements. Exceptional communication skills facilitate effective stakeholder engagement and drive process optimization for enhanced operational efficiency.
Overview
14
14
years of professional experience
Work History
CHW Project Specialist
Milwaukee Area Health Education Center
Milwaukee, WI
09.2024 - Current
- Coach and mentor Community Health Workers (CHW)learners for 6 month coaching period after each 15-week virtual session is completed.
- Maintain a daily log sheet of every interaction with CHW.
- Attend bi-weekly CHW Connect Meetings
Volunteer – Pipeline Program Coordinator
AmeriCorps/MAHEC
Milwaukee
09.2022 - 08.2024
- Recruited high school students interested in exploring health careers to form a HOSA ( Future Health Professionals) chapter at their prospective high school.
- Assigned to 5 area high schools
- Recruited approximately 20 students at each school for their school chapter
Project Claims Specialist
DWD Unemployment Insurance
Milwaukee
10.2020 - 09.2022
- Managed approximately 30 incoming calls per day
- Provide instructions/problem solving with callers through the process of claiming UI benefits.
Supervisor - Community Health Worker/Health Coach
Independent Care Health Plan
Milwaukee
07.2015 - 02.2020
- Recruited and supervised a team of 10 Community Health Workers (CHW) for a coordinated care team. Supervised and trained Community Health Workers for the Milwaukee, Madison, and Green Bay areas; trained to outreach/locate and provide support to members in specific zip codes. Designed workflows and coordinated care between the care team, community-based organizations, and hospital systems. Conducted and supervised outreach to ICare members in community settings and home visitation.
Community Connector/Community Health Worker
Molina Healthcare
Milwaukee
05.2013 - 07.2015
- Community-based member advocate, interfacing with representatives of medical providers, community, government and nonprofit agencies; coaching with members on medication adherence, chronic disease management; healthcare access. Facilitate client-provider communications to reduce fears relating to medical and social services. Provided information to members, individually and in groups, on using healthcare and social service systems; referred members to a broad range of appropriate community resources and agencies.
Community Health Worker
Progressive Community Health Centers
Milwaukee
02.2012 - 04.2013
- Grant funded hypertension project. Acted as peer support and care coordinator in the management of hypertension for a select group of community members participating in project; provided one on one and group informal counseling and instruction; supported and followed up with client caseload after classes completed; conducted Living Well with Chronic Condition, evidence-based training classes, with caseload; documented and reported on client health outcomes.
Medical Information Technician
Milwaukee Health Services
07.2011 - 02.2012
Education
Human Services MATC - Coursework
Skills
- Community engagement expertise
- Leadership Skills
- Organizational Skills
- Client Service Coordination
Affiliations
Prison Ministry Believers in Christ Ministries; PTES Ambassador American Heart Association; American Cancer Society –Kohls Conversation for the Cure; Lindsay Heights Research Council Member; Girl Scouts of America Troop Leader; Wisconsin Community Health Worker Alliance Advisory Council & National Association Community Health Workers (NACHW)
Timeline
CHW Project Specialist
Milwaukee Area Health Education Center
09.2024 - Current
Volunteer – Pipeline Program Coordinator
AmeriCorps/MAHEC
09.2022 - 08.2024
Project Claims Specialist
DWD Unemployment Insurance
10.2020 - 09.2022
Supervisor - Community Health Worker/Health Coach
Independent Care Health Plan
07.2015 - 02.2020
Community Connector/Community Health Worker
Molina Healthcare
05.2013 - 07.2015
Community Health Worker
Progressive Community Health Centers
02.2012 - 04.2013
Medical Information Technician
Milwaukee Health Services
07.2011 - 02.2012
Human Services MATC - Coursework
Training
- June 2014 National Diabetes Prevention Program –Lifestyle Coach Training
- March 2014 Community Health Worker Supervisor Training
- January 2014 Certified Healthy Living with Diabetes Leader Training
- August 2011 September 2011 Certified Living Well with Chronic Disease Leader Training
- June 2011 – Present Milwaukee Area Health Education Center Training- Community Health Worker Certificate 100 Hours