Carol Wright
Aiken,SC
Summary
Motivated and dedicated professional seeking a position in medical records, admissions, or scheduling within a hospital setting. With extensive experience in healthcare and administration, I am eager to further my skills and knowledge in preparation for a future leadership role in healthcare management. My goal is to leverage my background, education, and passion for patient care to contribute to a team dedicated to providing excellent service and care. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Administrative Assistant
Horse Creek Academy
Aiken, SC
02.2024 - Current
- Provided administrative support to teachers, staff members, and students.
- Handled incoming calls from parents and other stakeholders in a professional manner.
- Performed data entry into the school's computer systems.
- Created spreadsheets to track attendance and grades for students.
- Compiled information for special projects or presentations as requested by administration.
- Ensured that all paperwork was completed accurately and timely submitted to appropriate departments or individuals.
- Maintained filing systems both electronically and manually.
- Answered questions from parents about their children's educational progress.
- Developed communication materials such as newsletters or flyers related to upcoming events.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Managed reception area duties such as greeting visitors or answering phones.
- Assisted with tech inventory and distribution
- Managed book room inventory
- Managed furniture inventory
- Performed and came up with lesson plans
- Academic Success Coaching
- In-School Suspension, behavioral team
Medical Assistant/Receptionist
Carolina Orthopedic Rehab
AIken, SC
08.2019 - 10.2020
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
Receptionist
Changes Day and Medical Spa
Aiken, SC
01.2019 - 03.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained facilities; laundry, cleaning,
Caregiver
Daybreak Adult Care Services
Aiken, SC
02.2010 - 04.2019
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
Back Office Specialist
Midland Valley Country Club
Aiken, SC
02.2015 - 08.2016
- Resolved customer inquiries and complaints in a timely manner.
- Provided support for daily back office activities such as data entry, filing, and other administrative tasks.
- Processed payments on behalf of the company using online payment systems or manual checks.
- Prepared monthly financial statements for review by senior management staff.
- Verified accuracy of invoices prior to processing payments.
- Coordinated with vendors to resolve billing issues or disputes.
- Managed incoming emails related to customer service requests or inquiries.
- Tracked inventory levels and ordered supplies as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
Education
Bachelor of Science - Healthcare Admission
Western Goverors University
Utah01-2026
Associate of Arts - Medical Assistng, Phlebotomy
Breath of Life Training
August, GA06-2018
Associate of Arts - Certified Nursing Assistant
Aiken Technical College
Graniteville, SC05-2010
Skills
- Scheduling appointments
- Calendar Management
- Meeting planning
- Office Administration
- Report Generation
- Document Preparation
- Spreadsheet tracking
- Microsoft Excel, Word, Powerpoint
- Quickbooks experience
- Sensitive material handling
- Mail Management
- Clerical Support
- Invoice Processing
- Inventory Management
- Records Management
- Bookkeeping
- Customer Service
- Appointment Coordination
- Electronic Records Management
- Database Administration
- Recordkeeping
- Typing 93 wpm
Certification
- CPR, 2010
Accomplishments
- Leaders Society, WGU 2024
Timeline
School Administrative Assistant
Horse Creek Academy
02.2024 - Current
Medical Assistant/Receptionist
Carolina Orthopedic Rehab
08.2019 - 10.2020
Receptionist
Changes Day and Medical Spa
01.2019 - 03.2020
Back Office Specialist
Midland Valley Country Club
02.2015 - 08.2016
Caregiver
Daybreak Adult Care Services
02.2010 - 04.2019
- CPR, 2010
Bachelor of Science - Healthcare Admission
Western Goverors University
Associate of Arts - Medical Assistng, Phlebotomy
Breath of Life Training
Associate of Arts - Certified Nursing Assistant
Aiken Technical College
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