Carol Wright
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and foster loyalty. Collaborative team player who adapts to changing needs and consistently achieves results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Delivery Driver
DoorDash
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Team Member
Chick-fil-A at dfw airport
06.2024 - 02.2025
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Participated in training sessions for new employees when needed.
- Identified opportunities for process improvements within the department.
- Operated cash registers to process payments from customers.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Assisted in the development and implementation of training programs for new employees.
Team Member
McDonald's
10.2022 - 06.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
College Student
Unirb
01.2022 - 10.2022
- Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
- Created a study plan to manage time efficiently for studying, completing projects, and writing papers.
- Participated in student organizations, volunteered with campus initiatives, and attended meetings.
Customer Service Representative
Oficina do ar
01.2020 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
Store Supervisor
Queijos&cia
05.2018 - 01.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Monitored stock levels and identified ordering needs.
Babysitter
Self Employed
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
High School Diploma -
ENCCEJA
Salvador BA, BRAZIL02-2022
Skills
- Complaint resolution
- Computer Skills
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Following Instructions
- Clear Communication
- Positive Attitude
- Continuous Development
- Decision-making capabilities
- Money Handling
- Flexible Schedule
- Attention to Detail
- Call Center Operations
- Workplace Safety
- Collaboration and Teamwork
- Heavy Lifting
Languages
English
Portuguese
Spanish
Timeline
Team Member
Chick-fil-A at dfw airport
06.2024 - 02.2025
Delivery Driver
DoorDash
08.2023 - Current
Team Member
McDonald's
10.2022 - 06.2024
College Student
Unirb
01.2022 - 10.2022
Customer Service Representative
Oficina do ar
01.2020 - 01.2022
Store Supervisor
Queijos&cia
05.2018 - 01.2020
High School Diploma -
ENCCEJA
Babysitter
Self Employed
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