Carol Yocom
New Orleans ,LA
Summary
Dynamic Receptionist Administrator with proven expertise at Tiny's Repairs, excelling in client relations and appointment scheduling. Enhanced client satisfaction through exceptional customer service and efficient document management. Recognized for fostering a positive work environment and streamlining office operations, contributing to a more organized and responsive workplace.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Tiny's Repairs
08.2021 - 08.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all clients, and vendors.
- Improved client satisfaction with timely and accurate information provision.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
GED - GED
Everett Community College
Everett, WA06.2006
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Scheduling appointments
- Guest relations
- Document retrieval
- Call handling
- Customer service
- Phone and email etiquette
- Administration and operations
- Scheduling
- Documentation and recordkeeping
Timeline
Receptionist Administrator
Tiny's Repairs
08.2021 - 08.2025
GED - GED
Everett Community College
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