Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Young

Auburn,WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Fabrication Coordinator/Inside Sales Representative

Keller Supply
07.2020 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • .
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Account Supervisor

UPS
09.2003 - 07.2020
  • Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
  • Engaged in daily communication with clients to establish and maintain positive working relationships.
  • Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
  • Led projects involving activity, direction and measurement on brand's web and social channels.
  • Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
  • Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
  • Wrote professional business correspondence and produced reports detailing updates.
  • Reviewed individual components of marketing mix in new and unexpected ways, challenging conventions and assumptions and inspiring clients to do likewise.
  • Contributed ideas to concept development, strategic planning and business operations.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Monitored daily sales performance and provided feedback to each team member.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Paraeducator

Auburn School District
01.2011 - 06.2011
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Collaborated with teachers to help with classroom and workload management.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Administered tests and assessments to evaluate student progress and performance.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Graded and provided feedback on assignments.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.

Aquatics Instructor

King County Parks And Recreation
06.1987 - 08.1995
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Developed and implemented lesson plans based on individual student needs.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Assisted with coordinating and running special events and competitions.
  • Provided emergency first aid and CPR as needed.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Assisted with marketing and promoting of classes and services.
  • Used music to motivate and energize classes.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Led aerobics, yoga, core strength and kickboxing classes.

Education

Associate of Science - Occupational Therapy Assistance

Green River Community College
Auburn, WA
07.2001

Skills

  • Administrative Leadership
  • Staff Supervision
  • Project Management
  • Recordkeeping
  • Project Assistance
  • Professional Networking
  • Strategic Planning
  • Event Coordination
  • Process Improvement
  • Team Oversight
  • Discretion and Confidentiality
  • Staff Management
  • Project Support
  • Relationship Building

Timeline

Fabrication Coordinator/Inside Sales Representative

Keller Supply
07.2020 - Current

Paraeducator

Auburn School District
01.2011 - 06.2011

Account Supervisor

UPS
09.2003 - 07.2020

Aquatics Instructor

King County Parks And Recreation
06.1987 - 08.1995

Associate of Science - Occupational Therapy Assistance

Green River Community College

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Carol Young