- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Cooking
- I enjoy cooking for friends and family gatherings
Carol Young
Hostess
Honolulu,Hawaii
Summary
Proven Customer Service Representative at CNHA, adept in problem-solving and critical thinking, significantly enhanced customer loyalty. Excelled in computer proficiency and active listening, ensuring high client satisfaction rates. Fostered professional relationships at Sacred Hearts Academy, optimizing operational efficiency through innovative document management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
CNHA
HYATT WAIKIKI - NA LEI ALOHA SHOW
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Perform in the show program
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Also worked at our morning Kilohana show at the Waikiki Shell in the same position before working in the evenings at the Hyatt Regency.
Business Office Assistant
Sacred Hearts Academy
Honolulu, HI
08.2001 - 09.2023
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office''s efficient functioning.
Education
High School Diploma -
Kalani High School
Honolulu, HI05-1977
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Interests
Timeline
Customer Service Representative
CNHA
03.2024 - Current
Business Office Assistant
Sacred Hearts Academy
08.2001 - 09.2023
High School Diploma -
Kalani High School