CAROL YOUNG
Benefit Cosmetics
Chicago,IL
Summary
Dynamic retail operations executive with 20+ years of leadership experience driving high-volume retail operations, developing high-performing teams, improving profitability, and executing operational strategies. Utilizes customer-centric approach to drive business and improve service quality. Proven success leading multimillion-dollar businesses, coaching leaders, and delivering exceptional customer experiences.
Work History
Senior Boutique Proprietor
- Trained Boutique Proprietors to improve sales, operations, and leadership performance.
- Analyzed KPIs and implemented strategic action plans.
- Partnered with Executive Leadership on talent development and business initiatives.
- Led operational excellence and compliance across boutiques.
- Analyzed market trends to identify growth opportunities and inform product development strategies.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
Boutique Proprietor
- Directed one of the Central Region's highest-volume boutiques exceeding $3.5M in annual revenue.
- Recruited, coached, and developed Licensed Estheticians and retail professionals.
- Managed payroll, scheduling, merchandising, inventory, and financial performance.
- Built community partnerships to strengthen brand awareness.
Sales Manager
- Increased a $7M business by 21% through strategic planning.
- Managed 50+ associates across multiple high-volume departments.
- Collaborated with corporate leadership to develop pilot initiatives.
Customer Service Manager
- Improved customer satisfaction and operational performance.
- Enhanced customer satisfaction through targeted initiatives, contributing to improved operational performance.
- Created training programs that elevated staff performance and streamlined onboarding process for new hires.
Marketing & Administrative Coordinator
- Managed office operations and referral marketing initiatives.
- Managed documentation processes to ensure compliance with industry regulations and standards.
- Streamlined communication between healthcare teams and clients, improving response times.
Assistant Store Manager
- Directed one of the Central Region's highest-volume boutiques exceeding $3.5M in annual revenue.
- Managed payroll, scheduling, merchandising, and inventory to optimize financial performance.
- Recruited and developed licensed estheticians and retail professionals, enhancing team capabilities.
- Established community partnerships that elevated brand awareness.
Education
Associate Degree - Elementary Education & Business Administration
- Graduated with Honors
- GPA: 3.6
Skills
Retail Operations
Customer Experience
Merchandising
Operational Excellence
Multi-Unit Leadership
Talent Development
Recruiting
Succession Planning
P&L Accountability
KPI Management
Business Strategy
Career Highlights
- $3.5M+ annual boutique volume
- 21% sales growth on a $7M Macy's business
- 20+ years of retail leadership
- Led and developed teams of 50+ associates
- Expertise in operations, talent development, and KPI management
Professional Experience
01-2023
Timeline
Assistant Store Manager
Victoria's Secret
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Marketing & Administrative Coordinator
Nightingale Home Health Care
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Customer Service Manager
Target
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Sales Manager
Macy's
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Boutique Proprietor
Benefit Cosmetics
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Senior Boutique Proprietor
Benefit Cosmetics
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Malcolm X College
Associate Degree from Elementary Education & Business Administration
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