Carol Zeigler
Chapin,SC
Summary
Seeking a remote career opportunity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Limited Radiographer
CAROLINA PULMONARY AND CRITICAL CARE
01.2013 - Current
- Operates X-Ray equipment in examination of patients in accordance with standard procedure and physician's instructions.
- Provides treatment and care to adult and geriatric patients.
- Other duties include scheduling patients, answering phones, e-scribing prescriptions, assisting nurses with patient care, charts and contacting patients regarding lab results.
- Assist different providers with patient care, e-scribing prescriptions, ensuring appropriate testing and follow up for patients
- Also works with Interventional Radiologist on Pleurx Drain to coordinate patient is properly set up with supplies and follow up appointments to ensure proper care is being taken of drainage area
- Trains new clinical employees on phone triage, e-scribing prescriptions, EPIC training, scheduling appointments and how to work with different physicians
- Worked as DME coordinator to track our CPAP patients sleep studies, set up dates and follow up appointments.
Limited Radiographer
SANDHILLS FAMILY MEDICINE
01.2002 - 01.2013
- Operates X-Ray equipment to examine patients following standard procedure and physician's instructions.
- Provides treatment/care to pediatric, adolescent, adult and geriatric patients
- Responsible for training students enrolled in X-ray program at Midlands Technical College as their clinical instructor.
Public Service Representative
DOCTORS CARE
01.2001 - 01.2002
- Assisted with front office duties including checking in patients and verifying insurance information, answering phones, and charting to assist with patient referrals and medication questions.
- Worked in lab running various lab tests
- Triaged patients, taking vital signs and medical histories.
Customer Care Team Manager
CINGULAR WIRELESS
01.2001 - 01.2002
- Managed team of 12-20 employees.
- Supervised customer service specialists to ensure customer satisfaction.
- Participated in training new employees during the opening transitioning period for the Raleigh, North Carolina call center.
- Coordinated a monthly schedule for approximately 100 to 250 employees to ensure adequate coverage according to the call volume
- Reviewed weekly statistics of employees to coach and reward areas of improvement and perfection.
Customer Care Team Coordinator
CINGULAR WIRELESS
01.2000 - 01.2001
- Acted as first point of contact for customer escalations
- Resolved escalated issues with customers
- Audited weekly reports of credits issued by customer service representatives to ensure proper guidelines and regulations were being followed
- Balanced credit card payment system.
Executive Escalations Representative
CINGULAR WIRELESS
01.1999 - 01.2000
- Researched and resolved all customer complaints
- Handled all complaints registered within BellSouth Corporation, BellSouth Mobility DCS and BellSouth Telecommunications, SC State of Consumer Affairs, NC Public Utilities Commission and Better Business Bureau that were filed against BellSouth Mobility DCS
- Researched each complaint and resolved to the customer's satisfaction as well as the company's satisfaction
- Followed up with the entity in which the complaint was filed, either by verbal or written communication.
Customer Care Team Associate
CINGULAR WIRELESS
01.1997 - 01.1999
- Handled incoming calls from customers
- Answered various questions regarding service, billing, equipment, promotions, rate plans and payment history.
Education
Bachelor of Science - Healthcare Administration
Western Governor's University
12.2024
Certified Limited Radiographer License -
Midlands Technical College
Columbia SC2004
Pre-Health Studies Certificate -
Midlands Technical College
2004
Associates Degree - Business Management
Midlands Technical College
01.1991
Skills
- Escalation management
- Customer Relations
- Training and mentoring
- Team Management
- Delegation and Supervision
- Data Tracking
- Teamwork and Collaboration
- Staff Mentoring
- Scheduling and Coordinating
- Project Planning
- Patient Safety
- Medical Terminology
- HIPAA Compliance
Timeline
Limited Radiographer
CAROLINA PULMONARY AND CRITICAL CARE
01.2013 - Current
Limited Radiographer
SANDHILLS FAMILY MEDICINE
01.2002 - 01.2013
Public Service Representative
DOCTORS CARE
01.2001 - 01.2002
Customer Care Team Manager
CINGULAR WIRELESS
01.2001 - 01.2002
Customer Care Team Coordinator
CINGULAR WIRELESS
01.2000 - 01.2001
Executive Escalations Representative
CINGULAR WIRELESS
01.1999 - 01.2000
Customer Care Team Associate
CINGULAR WIRELESS
01.1997 - 01.1999
Bachelor of Science - Healthcare Administration
Western Governor's University
Certified Limited Radiographer License -
Midlands Technical College
Pre-Health Studies Certificate -
Midlands Technical College
Associates Degree - Business Management
Midlands Technical College
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