Carola Densford
New Albany,IN
Summary
Dedicated Customer Service Representative fluent in English and German language. Comfortable working in fast-paced environment.
Dependable, punctual and focused on meeting team goals. Proficient in using sewing patterns and following sewing markers to complete exceptional work. History of designing and sewing garments, maintaining quality in completed products. Skilled in overlock, vintage straight and zig-zag machine operations.
Overview
20
20
years of professional experience
Work History
Seamstress
Self-employeed
06.2011 - Current
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Member of American Sewing Guild since 2016
Business English Teacher
Freie Universitaet Berlin
01.2008 - 06.2010
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Led interesting and diverse group activities to engage students in course material.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
International Customer Service and Office Manager
Zeltinger Internationale Immobilien GmbH
09.2004 - 11.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Arranged corporate and office conferences for company employees and guests.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Administrative Assistant
John F. Kennedy High School
09.2001 - 07.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Booked airfare, hotel and ground transportation to coordinate office travel
Education
Associate of Science - Business Administration
Humboldt University
Berlin, Germany08.2001
Bachelor of Arts - Counseling Psychology
Humboldt University Berlin
Berlin, Germany06.1988
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Computer Proficiency
- Self-Motivated
- Customer Satisfaction
- Maintaining Clean Work Areas
- Garment designing, fitting and construction,
Timeline
Seamstress
Self-employeed
06.2011 - Current
Business English Teacher
Freie Universitaet Berlin
01.2008 - 06.2010
International Customer Service and Office Manager
Zeltinger Internationale Immobilien GmbH
09.2004 - 11.2007
Administrative Assistant
John F. Kennedy High School
09.2001 - 07.2004
Associate of Science - Business Administration
Humboldt University
Bachelor of Arts - Counseling Psychology
Humboldt University Berlin