Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carola Guillen

Jackson Heights,NY

Summary

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Representative

Emblem Health Insurance
03.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Lead Surgical Assistant/Treatment Plan Coordinator

Leading Edge Oral Surgery
09.2019 - 02.2024
  • Verifying insurance coverages for proposed treatments and scheduling patients accordingly.
  • Presenting and coordinating treatment plan with patients and sending out pre-authorizations to insurances as needed.
  • Upheld strict adherence to HIPAA regulations while documenting patient information in electronic medical records systems.
  • Assisted surgeons in complex procedures, showcasing adaptability and quick-thinking under pressure.
  • Streamlined operating room processes by managing equipment inventory, sterilization procedures, and supply restocking.
  • Promoted positive working relationships within the surgical team by exhibiting strong communication skills and mutual respect.
  • Collaborated with the surgical team to develop effective patient positioning strategies for improved outcomes.
  • Communicating with referring dentists regarding mutual patients treatment plans.
  • Take panoramic or CT scan on patients depending on anticipated procedures or post-ops.
  • Train new hires in all aspects of the office.
  • Handle inventory and order material and instruments for the office as needed.
  • Assist doctor in variety of surgeries, including implant placements, extractions, bone grafting, sinus lifts under local anesthetic or IV sedation.
  • Break down rooms after procedure in timely and orderly fashion, disinfect and maintain sanitation control in operating rooms.
  • Properly sterilize instruments and hand-pieces, maintain organized sterilization area
  • Discharging patients post surgery and taking balance payments.
  • Coordinated with other healthcare professionals to ensure seamless transfer of patients from pre-op areas to recovery rooms.

Dental Assistant

Salm Dental
04.2018 - 04.2019
  • Welcoming patients into the office maintaining warm and friendly demeanor.
  • Comforting patients, especially while working chair side during procedures.
  • Setting up for procedures, selecting precise tools, equipment and material.
  • Assisting and memorizing all procedures in 4 handed dentistry, including surgical tooth extractions in order to help doctor move along efficiently.
  • Translate all information between patient and doctor from Spanish to English.
  • Sterilize all equipment and discard of all disposables.
  • Provide patients with oral hygiene and post-operative care instructions
  • Keep dental rooms clean and well stocked.
  • Take digital X-rays and maintain accurate patient records including x-rays using Open Dental/Dexis software.
  • Presenting treatment plans to patients, help them understand why it’s necessary and finally determine the best option for them.

Juice/Coffee Bar Supervisor

Hudson Market
01.2016 - 04.2018
  • Manage the cash/credit card transactions.
  • Open and close store following DOH standards.
  • Create and promote seasonal espresso, coffee, tea, and juice bar drinks, as well as local products.
  • Ensure proper service is given to customer and answer to any question/complaint.
  • Keep inventory count.
  • Help create employees weekly work schedule.
  • Open and close out cash drawers at beginning and end of shifts.

Education

Associates - Liberal Arts and Sciences

Queens Borough Community College
12.2015

High School - undefined

Queens Vocational and Technical High School
06.2012

Skills

  • Proficient multitasker, excelling in fast paced environments
  • Creating continuous relationships with customers and patients, bringing in referrals
  • Critical thinking capacity
  • Strong leadership qualities
  • Adaptable problem-solving
  • Professionalism and ethics
  • Continuous learning attitude
  • Conflict resolution
  • Time management aptitude
  • Detail-oriented focus
  • Quality assurance practices
  • Interpersonal relationship building
  • Teamwork and collaboration
  • Knowledge of dental of procedures and insurance policies
  • Sterile technique proficiency
  • Surgical equipment operation
  • Product and service knowledge
  • Sales presentations

Certification

Accident Life and Health License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

Emblem Health Insurance
03.2024 - Current

Lead Surgical Assistant/Treatment Plan Coordinator

Leading Edge Oral Surgery
09.2019 - 02.2024

Dental Assistant

Salm Dental
04.2018 - 04.2019

Juice/Coffee Bar Supervisor

Hudson Market
01.2016 - 04.2018

High School - undefined

Queens Vocational and Technical High School

Associates - Liberal Arts and Sciences

Queens Borough Community College

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