Carol A Hoyle

• Quick Books, Excel, Word
• Weekly deposits, Payroll ADP, Accounts Payable, Accounts Receivable, Invoices, Tax reports for CPA, Quarterly Taxes, Year End Taxes, Yearly Fundraisers

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.

• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Provided administrative support with accurate document preparation and data entry.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.

• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.

Title Clerk at JD Byrider April 2026 - May 2010

• Supported store managers in resolving any category-related issues or concerns promptly to minimize potential negative impacts on sales performance.
• Coordinated with marketing team to create compelling in-store displays and signage, increasing customer engagement with featured products.
• Developed comprehensive sales reports, providing valuable insights into category performance and areas for improvement.
• Established strong working relationships with key suppliers, fostering an environment of collaboration and mutual trust that benefited both parties.

• PT Employee to Store Manager

August 1978 - November 1993

• Store Manager - July 2001 - March 2006
• Regional Training Manager (RTM) - 2002 - 2004
• Regional Training Specialist (RTS) - 2004 - 2005
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.