CAROL A OHARA
Charlotte,NC
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Overview
2
2
years of professional experience
Work History
Appointment Setter
Dove Technology
Charlotte, NC
02.2022 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Made 120 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
Ecommerce Customer Service Representative
Interworld Highway LLC
Long Branch, NJ
03.2021 - 07.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Quest Diagnostics
Red Bank, NJ
06.2020 - 03.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
UNIMEX Corporation
Holmdel, NJ
04.2019 - 07.2019
- Assisted customers with setting appointments between doctors and insurance claimants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers in fast paced environment
- Responded to customer requests for products, services and company information
Customer Service Rep/Sales
NATIONWIDE FINANCIAL SERVICES
Tinton Falls, NJ
06.2018 - 01.2019
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Developed reputation as an efficient service provider with high levels of accuracy
- Made an average of 250 outbound and inbound calls per day
- Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach
- Engaged with customers to effectively build rapport and lasting relationships
Education
BACHELOR OF ARTS - Sociology
Mount Saint Mary's University
Emmitsburg, MD1990
Skills
- Problem solving strength
- Customer service
- Exceptional communication skills
- Quick learner
- Expertise in cold calling
- Knowledge of Microsoft word and Leadtrac
Timeline
Appointment Setter
Dove Technology
02.2022 - Current
Ecommerce Customer Service Representative
Interworld Highway LLC
03.2021 - 07.2021
Customer Service Representative
Quest Diagnostics
06.2020 - 03.2021
Customer Service Representative
UNIMEX Corporation
04.2019 - 07.2019
Customer Service Rep/Sales
NATIONWIDE FINANCIAL SERVICES
06.2018 - 01.2019
BACHELOR OF ARTS - Sociology
Mount Saint Mary's University
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