Carolan Clay
Centennial,CO
Summary
Dynamic, service‑forward leader with extensive experience in fitness management, personal training leadership, program development, and member engagement across high‑end club environments. Proven ability to drive sales, elevate program quality, lead diverse teams, and deliver exceptional member experiences. Adept at strategic planning, staff development, budgeting, and cross‑department collaboration. Known for strong communication, initiative, and the ability to work in a fast paced environment while maintaining goal-oriented tasks & meet company's demands.
Overview
26
26
years of professional experience
Work History
Cashier/Sales Associate
Total Wine & More
Centennial, CO
11.2021 - Current
- Consistently exceed daily and monthly sales goals through proactive customer engagement and consultative selling
- Lean monthly wine education classes, demonstrating strong presentation, program delivery, and member-style engagement.
- Train new team members on cash operation, compliance, and customer service standards.
- Strengthened-customer loyalty through expert product recommendations and relationship-building
- Facilitate rewards program sign‑ups, increasing customer retention and engagement.
- Demonstrate leadership, decision‑making, and adaptability in a fast‑paced, high‑volume environment.
Flexoligist
Stretch Lab
Cherry Creek, CO
05.2023 - 08.2023
- Executed daily responsibilities to support client care and operational flow.
- Delivered customized stretch programs tailored to client needs, enhancing mobility and reducing discomfort.
- Built strong client relationships, coordinated scheduling, and ensured high service standards.
- Participated in ongoing education and fostered teamwork to enhance service delivery.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Exercise Physiologist
Lehigh Valley Health Network
Allentown, PA
01.2020 - 01.2021
- Conducted physical assessments measuring strength, endurance, flexibility, and balance to support individualized programming.
- Led small‑group sessions focused on balance, stability, and functional improvement.
- Collaborated with behavioral health professionals to educate adolescents on exercise benefits for mental well‑being.
- Documented patient goals, tracked progress, and scheduled follow-up evaluations.
Substitute Teacher
Clark County School District
Las Vegas, NV
11.2016 - 05.2018
- Delivered instruction across multiple subjects, adapting lessons to diverse learning needs.
- Built positive relationships with students, parents, and faculty to create an inclusive environment.
- Administered pop quizzes, material exams, and standardized assessments effectively.
- Executed lesson plans designed by teachers to convey essential concepts.
- Followed Common Core curriculum and implemented detailed lesson plans.
- Demonstrated leadership, communication, and classroom management skills transferable to youth programming
- Instructed students in subjects such as science, physical education, art, music, and history.
- Maintained a clean and organized classroom environment after each session.
Director of Personal Training
Brick Bodies
Timonium, MD
01.2005 - 03.2006
- Managed personal trainer schedules and facilitated ongoing training to ensure compliance and skill enhancement.
- Managed a team of 10 personal trainers, driving performance and client satisfaction.
- Coordinated fitness evaluations and orientations to streamline onboarding process for new clients.
- Expanded customer base through referrals driven by exceptional results and satisfaction.
- Maintained comprehensive records of personal fitness regimens and contracts to improve data accessibility and tracking.
- Developed motivational exercise programs and provided nutritional guidance to support member success.
- Trained clients effectively, fostering strong relationships and reducing learning time by half.
- Provided guidance on reasonable diets and nutritional guidelines tailored to individual needs.
Director of Fitness
The Union League of Philadelphia
140 South Broad St. Philadelphia, PA
10.2001 - 09.2004
- Oversaw daily operations of a high‑end fitness facility, including staffing, scheduling, budgeting, and revenue management.
- Increased memberships and personal training sales through targeted marketing and community engagement.
- Managed the daily operations of the fitness facility and personal training goals consistently with clients
- Responsible for budgeting, revenue, marketing and promotions, and scheduling employees' work schedules
- Created and distributed a quarterly fitness newsletter to engage members.
- Planned and executed first Annual 5K Run/Walk, securing sponsorships, managing vendors, and coordinating all race day logistics.
- Collaborated and assisted with legal counsel to develop policy and procedure manual, health history forms, physician clearance forms and waivers
- Consistently exceeded sales goals and strengthened the club’s brand through exceptional service
Graduate Assistant
East Stroudsburg University
East Stroudsburg, PA
09.2000 - 12.2001
- Coordinated annual alumni golf outing, securing sponsorships and planning event logistics to foster alumni engagement.
- Managed Sport Management Club's Super Soccer Sunday, driving marketing efforts and enhancing community engagement.
- Supported faculty with clerical tasks, preparing class materials and collecting assignments.
- Contributed to applied research projects at National Sport Management Association conference.
- Assisted department faculty with administrative duties related to curriculum and research needs.
- Ensured adequate supplies by stocking necessary materials for sport management courses.
- Executed fundraising initiatives for alumni events and club activities, increasing participation and support.
- Streamlined communication between faculty and students for improved support delivery.
Graduate Intern
Avon Products, Inc. Global Headquarters
1345 Avenue of the Americas , New York, NY
07.2001 - 09.2001
- Coordinated event planning for 7 national and 14 international races, ensuring smooth execution and participant satisfaction
- Completed event planning research as part of graduate internship
- Supported budget management, developed sponsorship packages, handled public relations, and contributed to website design expansion
- Organized mailing for race participants and assisted with overall race day events
- Utilized email, phone and in-person meetings to answer questions and mentor struggling students
Education
Master of Science - Sport and Fitness Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA2001
Bachelor of Science - Exercise Physiology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA2000
Skills
- Sports Club Operations Management
- Aquatics, Fitness & Youth Programming
- Sales Leadership & Quarterly Goal Achievement
- Staff Recruiting, Hiring & Training
- Budgeting, Payroll & Revenue Oversight
- Program Auditing & Quality Assurance
- Member Engagement & Service Excellence
- Strategic & Operational Planning
- Cross‑Department Collaboration (Golf, F&B, Membership)
Volunteer Experience
Youth & Girls Soccer Coach — Multiple Organizations (2014–2023)
- Coached youth and teen athletes, fostering teamwork, confidence, and skill development.
- Supported community sports programs across Colorado, Nevada, and Pennsylvania.
- Member of ESU's Women's Track team & ESU Women's Rugby Team.
Timeline
Flexoligist
Stretch Lab
05.2023 - 08.2023
Cashier/Sales Associate
Total Wine & More
11.2021 - Current
Exercise Physiologist
Lehigh Valley Health Network
01.2020 - 01.2021
Substitute Teacher
Clark County School District
11.2016 - 05.2018
Director of Personal Training
Brick Bodies
01.2005 - 03.2006
Director of Fitness
The Union League of Philadelphia
10.2001 - 09.2004
Graduate Intern
Avon Products, Inc. Global Headquarters
07.2001 - 09.2001
Graduate Assistant
East Stroudsburg University
09.2000 - 12.2001
Master of Science - Sport and Fitness Management
East Stroudsburg University of Pennsylvania
Bachelor of Science - Exercise Physiology
East Stroudsburg University of Pennsylvania