Carolan Kowalczyk

Leadership & Team Management-

Staff supervision & scheduling

Team motivation & morale building

Conflict resolution & coaching

Training new employees

Performance evaluation

Operations Management-

Inventory control & ordering

Merchandising & planogram compliance

Loss prevention & shrink control

Budgeting & payroll oversight

Customer Service-

Handling escalated customer complaints

Ensuring high service standards

Problem-solving on the floor

Creating a welcoming store environment

Sales & Profitability-

Meeting/Exceeding sales targets

Analyzing daily/weekly sales reports

Maximizing productivity

Training & Development-

Designing and delivering effective training programs

Onboarding new store managers and associates

Leadership & Coaching-

Mentoring store staff and managers

Providing feedback and performance improvement plans

Leading by example

Retail Operations Knowledge-

Strong understanding of store-level operations (merchandising, cash handling, inventory)

Communication Skills-

Clear and professional verbal and written communication

Ability to communicate with all levels: store staff to district leadership

Project & Time Management-

Managing multiple training sessions and store visits

Meeting deadlines and rolling out new initiatives efficiently