Carolann Brown
Moore,United States
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
15
15
years of professional experience
Work History
NICU Health Unit Coordinator
OU Medical Center
04.2024 - 09.2024
- Served as the point person for office manager duties including
- Processing patient admissions, transfers, and discharges, ensuring accurate documentation and communication with relevant departments
- Maintained accurate and complete patient medical records, including charting vital signs, medications, and treatment plans
- Answered phone calls, relayed information to healthcare providers, and coordinated communication between nurses, doctors, families, and other departments
- Monitored and ordered necessary medical supplies and equipment for the NICU unit
- Entered patient information into the electronic medical record system, including lab results, progress notes, and billing codes
- Scheduled tests, procedures, and consultations for NICU patients
- Assisted with patient billing processes and verifying insurance coverage
- Coordinated bed assignments and ensured efficient patient flow within the unit
- Provided information and emotional support to families of NICU patients
Program Support Assistant - Cardiology
Department of Veteran Affairs
Oklahoma City, United States
01.2020 - 04.2023
- Company Overview: This is a federal job
- Analyze medicine service information to present innovative solutions to the medicine service supervisors
- Act as liaison between MSAs and other medical staff in order to resolve day to day conflicts, plan and organize work independently to meet local and VA-wide time frames
- Collaborate and converse interpersonally and via electronic communication to ensure patient satisfaction in compliance with federal regulation standards
- Facilitate internal and remote VSE program training for clinical and administrative staff
- Maintain an understanding of VA policies, independent decision-making, and multidisciplinary collaboration
- Performed clerical organization, generated excel spreadsheets
- Serve as a key contact for Veterans, Veterans families, and community providers
- Recommend promotions, reassignments, and other status changes of assigned personnel
- The ability to apply those KSAs to the scheduling and medicine service process
- Responsible for scheduling activity, control of appointment letters, and set up and cancelation of clinics
- Provide assistance to clinics
- Answered multiple phone lines, solved numerous problems / issues with one call resolution
- Act as an intermediary liaison for quality and safety concerns addressing patient care and appointment scheduling
- Manage the Cardiac Cath Scheduling Grid and pre-procedure clinics
- Monitors the effectiveness and quality of support services in Medicine Service and coordinates the service or repair as needed
- Analyze and report data to supervisors for cardiac cath lab, and service
- Cancel and create clinic grids to increase clinic availability and access to care
- Identify scheduling efficiencies to assist in decreasing missed opportunities, ceasing no call no-shows and alleviating same day rescheduling
- Aids in developing goals and objectives for Medicine Service
- Analyze patient's medical records to assist with appointment scheduling, medication refills, and relay information to Veterans regarding MYHEALTHEVET
- Provide training and demonstrate basic operations for Microsoft Office
- Performs other duties as assigned
- Listens effectively, attends to non-verbal cues and responds appropriately
- This is a federal job
- Supervisor: Devida Pool (405-863-3159)
- Okay to contact this Supervisor: Yes
Medical Support Asst.
Department of Veteran Affairs
Muskogee, United States
04.2018 - 12.2019
- Company Overview: This is a federal job
- Receive/return phone calls
- Knowledge in Vetext, CPRS, Vista, VSE
- Prepares travel vouchers
- Check - In and Check- Out Veterans from appointments
- Knowledge of the ICB (Insurance Buffer) with scanning insurance cards
- Assist with inputting travel pay for veterans for their appointments internal and external
- Answer phone calls for all Primary Care, Specialty and Women's Clinic team etc
- AMSA float for Primary care, specialty, and the Women's Clinic
- Traveled to McAlester Clinics to help when they are short staffed with no complaints for over 10 months
- This is a federal job
- Supervisor: Kim Clark (918-577-4261)
Front Desk
Drayer Physical Therapy
Muskogee, United States
01.2017 - 03.2018
- Train staff in the medical office
- Oversee billing, coding and collections
- Schedule Appointments up to 3-6 appointments per person before leaving
- Make deposits
- Order medical/office supplies
- Maintain files/documents for patient charts
- Generate inventory records
- Provide educational materials for patients
- Electronically process work comp claims
- Submit claims to insurance companies via electronic communication
- Reviewing files for compliance
- Going over eligibility and copays with patients
- Supervisor: Samantha (918-281-9521)
- Okay to contact this Supervisor: Yes
Pharmacy Technician
Eastar Health Systems
Muskogee, United States
01.2014 - 05.2015
- Worked under pharmacist supervision
- Verified complete patient information
- Stored medications
- Labeled medication bottles
- Routed medications to the correct destination
- Mixed pharmaceuticals according to prescriptions
- Sterilized glassware
- Made IVs
- Work closely with pharmacists and pharmacy liaisons
- Stored incoming supplies
- Checked inventory for outdated medications
- Provided excellent customer service
- Processed incoming faxes to determine priority and actions needed
- Utilized computer program to input prescriptions and process insurance claims
- Reviewed prescriptions for completeness and accuracy
Pharmacy Technician
Economy Pharmacy
Muskogee, United States
08.2009 - 08.2013
- Managed phone lines
- Communicated with insurance companies regarding prior authorizations presenting evidence of appropriates of claim
- Responding to customer questions and requests
- Filled prescribed medications
- Labeled medication bottles
- Priced prescriptions
- Checked inventory for outdated medications
- Provided excellent customer service
- Ensured the privacy and confidentiality of personal health information
- Supervisor: John Watson 918 682 7765
- Okay to contact this Supervisor: Yes
Education
High School Diploma -
Muskogee High
Muskogee05-2009
Skills
- Administrative Support
- Calendar & Email Management
- Data Entry
- Project Coordination
- Microsoft Office
- Google Workspace
- Patient admissions
- Medical terminology
- Appointment scheduling
- Insurance verification
- Customer service
- Attention to detail
- Data analysis
- Professionalism and ethics
- HIPAA compliance
References
Sheila Reynolds, 405-227-7358, Devida Pool, 405-863-3159, Dr. Venkata Chilakapati, 312-863-9120, Jordan Travis, 918-577-7813
Availability
Monday-Friday, Permanent, Telework, Remote, Full-time, Part-time, Moore, OK, Oklahoma City, OK, Norman, OK
Timeline
NICU Health Unit Coordinator
OU Medical Center
04.2024 - 09.2024
Program Support Assistant - Cardiology
Department of Veteran Affairs
01.2020 - 04.2023
Medical Support Asst.
Department of Veteran Affairs
04.2018 - 12.2019
Front Desk
Drayer Physical Therapy
01.2017 - 03.2018
Pharmacy Technician
Eastar Health Systems
01.2014 - 05.2015
Pharmacy Technician
Economy Pharmacy
08.2009 - 08.2013
High School Diploma -
Muskogee High
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