Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolann Ellingsen

Westerville,OH

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Known for reliability and adaptability, with swift capacity to learn and apply new skills.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Banker

JP Morgan Chase
06.2017 - 03.2024
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Assisted associate banker supervisor in coaching coworkers on professional behavior, procedures and client-centered service.

Personal Banker

JPMorgan Chase
10.2016 - 06.2017
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Presented new and additional products and services to existing customers.
  • Processed customer payments and account setup charges.

Marketing Assistant

MPW Industrial Services
11.2015 - 06.2016
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Tracked key performance indicators to measure success of campaigns.
  • Generated reports to support development and implementation of marketing plans.

Universal Banker

PNC Bank
09.2014 - 11.2015
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained new hires on customer service policies and procedures.
  • Educated customers on online banking and mobile banking applications.
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment to aid in employee retention.
  • Engaged consumers near and around external ATM to ask for business and encourage orders.
  • Inventoried products and supplies and kept products within optimal levels.
  • Played significant role in the Pasadena branch being awarded Customer Experience Winner with highest individual customer service rating from Gallup customer surveys for 2014.

Lead Bank Teller

Park National Bank
11.2013 - 09.2014
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Introduced customers to other bank team members to help meet financial needs.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Mentored and trained a team of six individuals on bank procedures and customer service standards.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Counted, verified and handled bank deposits and armored car transactions.

Preschool Teacher

Little Village Childcare
06.2012 - 09.2014
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Disability Support Worker

The Gavin Family
06.2012 - 09.2014
  • Provided companionship to a young adult female, aged 28.
  • Maintained safety with tidy, clean, and hazard-free home environment.
  • Kept accurate records for client files and handled related paperwork.

Nanny

The Levendaris Family
06.2009 - 06.2012
  • Supported two children, aged 8 months, over a period of three years in play activities, meals, and snacks, hygiene and socialization.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

Candidate For A Bachelor of Education -

The Ohio State University
Columbus, OH

High School Diploma -

Granville High School
Granville, OH
06-2008

Skills

  • Cash oversight
  • Branch operations
  • Analytical thinking
  • Account audits
  • Team collaboration
  • Verbal communication
  • Written communication
  • Product promotion
  • Closing procedures
  • Customer service
  • Asset protection strategies
  • Fraud prevention
  • Accurate money handling
  • Promotions management
  • Advertising and marketing
  • Problem-solving
  • Friendly and outgoing
  • Dependable and reliable
  • Detail-oriented
  • Employee training
  • Employee mentoring
  • Process improvements
  • Goal setting
  • Stockroom management

Certification

  • CNP - Certified Notary Public

Timeline

Associate Banker

JP Morgan Chase
06.2017 - 03.2024

Personal Banker

JPMorgan Chase
10.2016 - 06.2017

Marketing Assistant

MPW Industrial Services
11.2015 - 06.2016

Universal Banker

PNC Bank
09.2014 - 11.2015

Lead Bank Teller

Park National Bank
11.2013 - 09.2014

Preschool Teacher

Little Village Childcare
06.2012 - 09.2014

Disability Support Worker

The Gavin Family
06.2012 - 09.2014

Nanny

The Levendaris Family
06.2009 - 06.2012

Candidate For A Bachelor of Education -

The Ohio State University

High School Diploma -

Granville High School

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Carolann Ellingsen