Carolann Golden
San Antonio,TX
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in many role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Ecommerce
HEB Grocery Store
08.2012 - Current
- Utilized market knowledge of ecommerce industry, supporting company goals and objectives.
- Collaborated closely with eCommerce team to ensure consistent, hospitality, representation across online platforms.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Applied Mathematics
Texas A&M International University, Laredo TX, US
12-2017
Skills
- eCommerce
- Ecommerce integration
- Ecommerce platform knowledge
- eCommerce feature development
- Creative problem solving
- Group and individual instruction
- Problem resolution
Timeline
Ecommerce
HEB Grocery Store
08.2012 - Current
Bachelor of Science - Applied Mathematics
Texas A&M International University, Laredo TX, US
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