Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Carol Ann Kemp

Carol Ann Kemp

Summary

High-achieving senior executive bringing expertise in strategic business development and revenue creation. Offer 17 years of leadership in Healthcare industry along with entrepreneurial, technology innovation and forward-thinking mindset with demonstrated track record of accomplishment. Persistent leader with a passion to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication. Collaborative with relentless work ethic.

Overview

16
16
years of professional experience

Work History

Vice President, BFSI GTM Leader

TTEC
05.2023 - Current
  • Co-Manage multi diverse client portfolio across banking, financial services, and insurance exceeding $700 Million in annual revenue
  • Responsible for building new BFSI logo team of high performing sales executives with ability to meet and exceed annual portfolio quota of $94M
  • Collaborated with marketing, pricing, product, solutioning team and delivery teams across the globe on new logo delivery and embedded base client engagement
  • Participated in executive leadership roundtable corporate vision and strategic initiatives
  • Drove cross collaborative technology solutions for new revenue growth in Learning & Performance, CRM, RPA, RDA, Agent Assist, IVR, Omni channel engagement and Analytics
  • Supporting BFSI new logo and Embedded base team in RFP and Orals presentations with focus on creating WIN themes, understanding key client objectives and strategic differentiators to drive WIN rates.

Vice President Healthcare

TTEC
08.2021 - 05.2023
  • Responsible for individual annual revenue growth for portfolio of embedded base and new logo customer acquisition across healthcare portfolio of payers, PBM, and providers
  • Successfully achieved and surpassed annual quota targets at 120% of goal
  • 2021 Rookie of the Year, 2021 & 2022 Pinnacle Award Winner (exceeding quota) 2022 Highest overall growth of embedded base
  • Partnered with embedded base clients on innovative TCO models that enhanced customer/agent experience while improving operational delivery
  • Focus on GEO strategy, technology innovation and optimizing operations
  • Created COE for Benefit Administration and PBM verticals to optimize operational delivery and revenue growth in new markets
  • Worked cross collaboratively across TTEC Digital and Engineering team to drive MVP from concept to execution to support strategic client new engagements and launch
  • Developed large pipeline and top of the funnel new opportunities in support of revenue and growth objectives
  • Participated in industry events such as SME for BPO, technology innovation and customer experience optimization
  • Directly responsible for deal command which included target margin achievement, contract terms, pricing strategies, and renewals.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.

Vice President and General Manager Strategic Accounts

Alegeus
10.2018 - 06.2021
  • Managed multi diverse client portfolio exceeding $30 Million in annual revenue
  • Increased entry into new markets generating $5 Million in incremental new revenue in 2020, achieving 150% of revenue goal
  • Executed and negotiated value-based contract renewal for large Health Plan client generating $50 Million in contract value
  • Collaborated with payer and TPA clients to drive engagement and adoption of consumer directed health care products, including FSA, HRA, Dependent Care, Commuter as well as MLR, Medicare and COBRA benefit administration
  • Responsible for sales and account management of Technology, BPO services including, contact center, claims administration and employer services and implementation
  • Executive ownership for driving new and emerging products across the organization at every touch point; including technology, product, marketing, Customer Success and Go to Market
  • Executive leadership over key organizational strategies for pricing, renewals, deal review, and customer success initiatives to drive increased retention rates, revenue and higher NPS
  • Executive sponsor for Key Accounts responsible for executive client relationship, execution of strategic account initiatives, pricing strategy and deal review
  • Created strategic relationships with client digital team by developing and aligning product roadmaps in support of our collective digital initiatives enabling smart tools, marketplace shopping experience
  • Delivered strategic 4-year account and revenue plans across multiple market segments that align to core strategic objectives.

Strategic Account Executive

Alegeus
07.2014 - 10.2018
  • Delivered existing fortune 500 client from $900K annual revenue to $10 Million in run rate revenue in 3 years
  • Converted 3rd largest payer in the market from legacy platform to fully SaaS based solution securing 5-year renewal and $10 Million in incremental revenue
  • Negotiated contract terms and service agreements to achieve 100% retention rate within my book of business
  • Directed and provided oversight in large scale implementations and conversions taking clients to successful operational and go to market readiness
  • Requested speaker at industry trade shows, external client sales conference and internal client conference events
  • Selected to represent Alegeus at Vista Sales Accelerate leadership program targeting high potential woman in sales
  • Reduced escalated customer issues and leveraged resources to implement actionable solutions to achieve the highest NPS score within my book.

Director of Ancillary Services

MVP Healthcare
10.2007 - 07.2014
  • Restructured and designed member solutions product offering and led organization in operational efficiencies and outcomes by driving market leading technology integration and digital transformation
  • Responsible for all aspects of people management within my team including hiring, coaching, training, and performance
  • Created the highest performing team within the organization as a center of excellence with data driven and metric based outcomes
  • Managed third party claims processing, plan administration, contact center, member service, open enrollment, and strategic partner relationships
  • Boosted customer loyalty through initiatives to reduce customer effort, issue resolution, and improve service delivery
  • Key contributor to new logo sales through material participation in finalist presentations, RFP process, and pricing strategies
  • Directed and executed the largest national Medicare COBRA offering for over 65K retirees for National Account
  • Successfully executed compliance and regulatory requirements including, HIPAA, ERISA, 5500 reporting, discrimination testing, CMS reporting and red flag rules.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.

Education

Associates Business - Administration

Jefferson Community College, Watertown, NY

Business Administration And Economics

SUNY Potsdam, Potsdam, NY

Skills

  • New and Organic Growth
  • Account Management
  • Contract negotiations
  • Strategy and Innovation
  • Large Deal Structuring
  • Project Management
  • Employee Development
  • Pipeline Creation/Management
  • Deal Strategy
  • Sales Leadership
  • High Performing Teams
  • Lead Generation

Accomplishments

    2016 Highest Account Growth

    2017 Customer Excellence Award

    2018 Highest Carded Account Growth

    2018 Most Valuable Player of the Year

    2019 Account Executive of the Year

    2020 Revenue Maker of the Year

    2021 Pinnacle Award Winner

    2022 Pinnacle Award Winner

    2022 Highest Revenue Growth in Existing Client

Timeline

Vice President, BFSI GTM Leader - TTEC
05.2023 - Current
Vice President Healthcare - TTEC
08.2021 - 05.2023
Vice President and General Manager Strategic Accounts - Alegeus
10.2018 - 06.2021
Strategic Account Executive - Alegeus
07.2014 - 10.2018
Director of Ancillary Services - MVP Healthcare
10.2007 - 07.2014
Jefferson Community College - Associates Business, Administration
SUNY Potsdam - , Business Administration And Economics

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Carol Ann Kemp