Carolann Krische
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
15
15
years of professional experience
Work History
Bartender
Lightfoot
Leesburg, VA
06.2010 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
General Manager
Olde Dominion Tavern
Haymarket, VA
01.2025 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Master's Degree in Educational Leadership And Admi
George Mason University
Fairfax, VA01-2014
Master of Science - Masters Degree in Early Childhood Special Ed
George Mason University
Fairfax, VA01-2010
Skills
- Mixology and cocktail crafting
- Strong multitasking and time management
- Customer service
- Highly reliable
- Team collaboration
- Clear and effective communication
- Cash handling and POS system
- Inventory Management
Timeline
General Manager
Olde Dominion Tavern
01.2025 - 03.2025
Bartender
Lightfoot
06.2010 - Current
Master's Degree in Educational Leadership And Admi
George Mason University
Master of Science - Masters Degree in Early Childhood Special Ed
George Mason University