CAROL Ann MCNEILL
Chattanooga,TN
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 18 years of expertise in patient support roles, managing employees, relationship building and time management skills. Driven and talented leader with an aptitude for teamwork, so as to meet the high demands and standards of the healthcare industry, while also caring for a wide variety of patients with diverse needs.
Overview
14
14
years of professional experience
Work History
Patient Access Manager
Parkridge East Hospital
02.2022 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
Patient Access Team Lead
Palms West Hospital
12.2014 - 02.2022
- Works collaboratively and closely with PAM and PAD on strategies related to Patient Experience and staffing efficiency
- Observe, coach, and train all patient access staff to ensure the standards for customer service and registration are followed
- Works daily Meditech reports and HFMA
- Performs AIDET audits and completes weekly QA on all registrars
- Reviews Registrar Insight with all registrars and helps identify areas of improvement
- Demonstrates high level of proficiency and knowledge in Meditech, Facility scheduler, FOS/Onbase, Artiva & HOST
- Conducts self in a professional, ethical, and compassionate manner with all individuals and co-workers
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
Office Coordinator
Palms West Hospital
09.2010 - 12.2014
- Documented patient information obtained from patient interviews
- Successfully provided quality care and customer service to my Adult and Pediatric departments
- Organized, updated, and maintained over 250 patient charts
- Maintained patient privacy and confidential patient information
- Registered patients for Outpatient and Aquatic Therapy services
- Obtained authorizations for the entire OP Pediatric an Adult Rehab Department
- Managed operations for my Pediatric and Adult Therapy Center and coordinated work schedules for 15 therapists
Education
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, Mn02.2021
High School Diploma -
Chaminade-Madonna College Preparatory
Hollywood, Fl05.1996
Skills
- Adept at prioritizing/managing deadlines
- Patient/family focused care
- Admissions processes
- Extensive insurance experience
- Outstanding customer service and communication skills
- Effective written and verbal communication
- Effective problem solving
- Detail Oriented
- Proficient in Microsoft Applications
- Excellent organizational skills
- Broad knowledge of medical terminology
- Bilingual
Timeline
Patient Access Manager
Parkridge East Hospital
02.2022 - Current
Patient Access Team Lead
Palms West Hospital
12.2014 - 02.2022
Office Coordinator
Palms West Hospital
09.2010 - 12.2014
High School Diploma -
Chaminade-Madonna College Preparatory
Bachelor of Science - Healthcare Management
Walden University
Similar Profiles
Mary PritchettMary Pritchett
Patient Care Technician at Parkridge East HospitalPatient Care Technician at Parkridge East Hospital
Lori SalmonLori Salmon
Director of Women's Services at HCA Parkridge East HospitalDirector of Women's Services at HCA Parkridge East Hospital
Kristian HolcombKristian Holcomb
Clinical Nurse Coordinator at Parkridge East HospitalClinical Nurse Coordinator at Parkridge East Hospital