Microsoft Office
CAROLANN SILVA
San Antonio,Texas
Summary
Highly qualified Senior Admissions Advisor with experience supporting students' transition from high school to higher education. Excels at guiding students to make and meet academic goals. Takes pride in creating supportive environments and encouraging positive interactions. Proven professional and self-starter with excellent communication skills. Seasoned administrative and customer service professional well-versed in researching account issues, documenting changes and processing payments. Bringing strong organizational and problem-solving skills developed over 5 years of experience.
Overview
10
10
years of professional experience
Work History
Admissions Advisor
DeVry University
06.2023 - Current
- Assisted in the development of marketing materials to effectively communicate program benefits and requirements to prospective students.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
- Developed and implemented individualized academic plans for students.
- Reviewed applications and conducted interviews to assess applicant qualifications, ensuring a competitive incoming class each year.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Empowered students through counseling and skill-building exercises.
- Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Analyzed student academic records to assess educational and career goals.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
Program Support Specialist
Northside ISD
12.2021 - 06.2023
- Performed wide-ranging administrative, financial and service-related functions.
- Analyzed program information to present innovative solutions to program supervisors.
- Provided timely and accurate progress reports to stakeholders, facilitating effective decisionmaking.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Contributed to a positive work environment by actively participating in team building activities and maintaining open lines of communication with colleagues.
- Provided general program information and assistance.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Responded to in-person and telephone requests for information and assistance.
- Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
- Enhanced program efficiency by streamlining processes and implementing strategic improvements.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
- Enhanced family well-being by providing comprehensive support services and resources.
Student Retention Clerk
John Jay High School
09.2018 - 12.2021
- My responsibilities and duties include assisting administration with keeping track of student records, filling reports, and other duties assigned
- Use of district software, i.e
- EschoolPlus, to check on students attendance in classes
- Assist admin in tracking students whereabouts to minimize student truancies and absences
- Contact parents to update and make sure the information in EschoolPlus is correct and up to date.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Assisted with onboarding of new employees.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Store Associate
General Nutrition Center
05.2019 - 05.2021
- My responsibilities and duties include build company team members help customers that are coming into the store with health concerns, and educate them about white supplements we carry and what side effects they have.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Identified opportunities to reduce lead times and improve inventory management.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
Administrative Assistant
Bazaldua Construction Company
10.2013 - 07.2018
- My responsibilities are to coordinate meetings with clientele/staff's daily office operations
- I maintenance calendars for Board of Directors, invoice expenses, and employee feedback.
Supervisor
Gold's Gym Bandera Trails
06.2015 - 07.2017
- My duties were to build company team members, financial results and maintain staff absenteeism/tardiness
- Plus, account for all incoming inventory/merchandise and greet members.
Education
Blue Ribbon Private School -
Holy Cross of San Antonio
Bachelor of Arts - Psychology
Walden University
Minneapolis, MN12.2022
Master of Science - Human Resource Management
Walden University
Minneapolis, MN02.2024
Skills
- Individual and family support
- Student Records Management
- Student Recruiting
- Staff Supervision
- School Programs Development
- Peer Counseling
- Emotional Support
- Goal-oriented mindset
- Problem-Solving
- Academic Support
- Critical Thinking
- Enrollment Planning
Community Service
Immaculate Heart Church/School, Youth Group Leader, Teach general fitness with teens and small children, Plan New Student Gathering, campus retreats, Promote upcoming events & campus ministry databases
Software
Salesforce
Office Administration
Timeline
Admissions Advisor
DeVry University
06.2023 - Current
Program Support Specialist
Northside ISD
12.2021 - 06.2023
Store Associate
General Nutrition Center
05.2019 - 05.2021
Student Retention Clerk
John Jay High School
09.2018 - 12.2021
Supervisor
Gold's Gym Bandera Trails
06.2015 - 07.2017
Administrative Assistant
Bazaldua Construction Company
10.2013 - 07.2018
Blue Ribbon Private School -
Holy Cross of San Antonio
Bachelor of Arts - Psychology
Walden University
Master of Science - Human Resource Management
Walden University