Carolann Silva
San Antonio,TX
Summary
Experienced and proficient Admissions Advisor with excellent research, technical and problem-solving skills, . Detail-oriented and able to learn new concepts quickly. Committed and highly motivated with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Admissions Advisor
DeVry University
San Antonio, TX
04.2023 - Current
- Maintained accurate and complete student records required by laws, university policies and administrative regulations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Directed and participated in recruitment and enrollment activities.
- Received incoming calls from potential students and provided detailed information about institution.
- Processed admissions applications and transcript requests to facilitate student enrollment.
Assistant Program Coordinator
Northside ISD
San Antonio , TX
11.2021 - 03.2023
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
Student Support Specialist
Northside ISD
San Antonio, TX
09.2018 - 11.2021
- Developed and implemented individualized learning plans for students with special needs.
- Conducted assessments to determine each student's level of understanding and progress.
- Collaborated with faculty members to develop strategies to improve student performance.
- Maintained accurate records of student attendance, grades, and other data points.
- Coordinated parent-teacher conferences to discuss the progress of individual students.
- Advised students on college applications, scholarships, internships.
- Responded promptly to emails or phone calls from concerned parents or guardians.
- Provided one-on-one academic support to students in need of assistance.
Lead Supervisor
Golds Gym
San Antonio , TX
06.2015 - 09.2017
- Trained new hires on company policies, procedures, and processes.
- Resolved customer complaints and inquiries promptly and professionally.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Provided guidance to junior staff members regarding best practices for productivity improvement.
- Assisted in the development of short-term and long-term business objectives.
- Managed inventory levels, placing orders as needed to meet customer demand.
- Prepared detailed reports summarizing progress towards departmental goals.
- Developed strategies for motivating staff members and improving morale within the organization.
Education
Master of Science - Human Resources Management
Walden University
Minneapolis, MN02-2024
Bachelor of Science - Psychology
Walden University
Minneapolis, MN06-2022
High School Diploma -
Holy Cross High School
San Antonio, TX05-2013
Skills
- Policy Interpretation
- Student Counseling
- Student Recruiting
- Enrollment Management
- Career advising
- Academic Support
- Records Maintenance
- Written Communication
- Class Schedule Preparation
- Financial Aid Applications
- Letters of Recommendation
- Sales Force
- Microsoft Office
- Google Suite
Timeline
Admissions Advisor
DeVry University
04.2023 - Current
Assistant Program Coordinator
Northside ISD
11.2021 - 03.2023
Student Support Specialist
Northside ISD
09.2018 - 11.2021
Lead Supervisor
Golds Gym
06.2015 - 09.2017
Master of Science - Human Resources Management
Walden University
Bachelor of Science - Psychology
Walden University
High School Diploma -
Holy Cross High School
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