Carolanne Keahey

• Greeted customers as they entered the showroom and identified their needs.
• Demonstrated vehicle features, explained warranties and financing options to potential buyers.
• Negotiated prices with customers and closed sales transactions.
• Responded to customer inquiries via phone or email promptly and professionally.
• Maintained up-to-date knowledge of current models, features, accessories and their benefits.
• Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
• Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
• Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.

In my short amount of time at Kelli's Gift shop suppliers, I was able to grow my book of business 15% in my first 2 months. I achieved this through cross selling categories, upselling existing categories, and sending out personalized email blasts. My duties in this position are listed below:

• Processed orders quickly and accurately.
• Provided product information to customers.
• Maintained knowledge of current sales and promotions.
• Advised customers on product selection based on their needs.
• Communicated effectively with customers both verbally and written.
• Updated records in the CRM system for accurate tracking of customer interactions.
• Managed multiple tasks simultaneously while maintaining accuracy.
• Participated in team meetings to share ideas for improving processes.
• Increased sales by upselling products and following up with customers via phone or email to increase order quantities.

I began at 1000Bulbs.com in 2017 as a web publisher. In this position I researched accurate new product information in order to write descriptions and enter all data required before publishing new products to the website. I then volunteered to begin our online chat service for customers in late 2018 where I moved to the title "Customer Engagement Specialist". In this position I assisted incoming customer requests via online chat system. These requests included warranty claims, checking tracking information, assistance finding product, lighting layouts, quotations, new account set up, invoices, as well as others. I then requested to move to sales and began as an account manager at 1000Bulbs.com in July of 2019. While being an account manager my job duties included the following:

• Gained thorough knowledge of full range of commercial lighting products to make expert recommendations.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Engage customers in conversation to effectively determine lighting needs and requirements.
• Devised lighting concepts and planned lighting layouts for visual appeal and to meet functional needs.
• Made on the spot pricing decisions in order to earn quotes and bids.
• Monitored customer order process and addressed customer issues.
• Provided technical support to customers when needed.

• Prepared accurate quotations based on customer requirements and company policies.
• Analyzed competitor pricing strategies in order to adjust quotes accordingly.
• Verified product availability, delivery times, and shipping costs prior to submitting quotes.
• Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
• Coordinated with customers regarding order changes, cancellations, and returns.
• Communicated with vendors regarding product availability and delivery timelines.
• Answered customer account inquiries and provided resolution.