Carolanne Smith
Rochester,NY
Summary
Multiple years in the property management world as both an Assistant Property Manager and Leasing Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
4
4
years of professional experience
Work History
Leasing Manager
Updegraff Management LLC
01.2022 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Coordinate applications and rental payments for tenants with rental assistance programs.
Assistant Property Manager
Park Centre Properties
07.2020 - 10.2021
- Compiled maintenance and repair requests for submission and reached out to local contractors for bid proposals.
- Kept accurate records of all resident and tenant correspondence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinate and direct annual/biannual inspections for tenants receiving rental assistance programs.
- Coordinate and direct Certificate of Occupancy inspections.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Escalated major issues to Property Manager for immediate remediation.
Education
Bachelor of Science - Microbiology
SUNY Oswego
Oswego NY05.2013
Skills
- Dispute Handling
- Grounds and Facility Inspection
- Codes Compliance
- Vacancy Marketing
- Monthly Fee and Payment Collection
- Maintenance knowledge
- Property Inspections
- Leasing and sales
Timeline
Leasing Manager
Updegraff Management LLC
01.2022 - Current
Assistant Property Manager
Park Centre Properties
07.2020 - 10.2021
Bachelor of Science - Microbiology
SUNY Oswego
Similar Profiles
Tatyana MasonTatyana Mason
RN - Preop at Updegraff VisionRN - Preop at Updegraff Vision
Angela SpauldingAngela Spaulding
Certified Medical Assistant at Updegraff Clinic For Allergy & DermatologyCertified Medical Assistant at Updegraff Clinic For Allergy & Dermatology
Baokhanh NguyenBaokhanh Nguyen
Financial Controller at UPA LLC/H&J Management LLC/Villa Management LLCFinancial Controller at UPA LLC/H&J Management LLC/Villa Management LLC
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target
Alexander MossAlexander Moss
Community Habilitation Worker at Empowering Peoples Independence (EPI)Community Habilitation Worker at Empowering Peoples Independence (EPI)