Summary
Overview
Work History
Education
Skills
Timeline
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Carolay Cruz

Manhattan

Summary

Dedicated Senior Group Housing Coordinator with three years of experience in housing assignment management and team operations. Demonstrates a proven ability to ensure compliance with housing regulations while delivering outstanding support to residents. Highly skilled in creating safe living environments through effective communication and service coordination, consistently prioritizing resident satisfaction.

Overview

5
5
years of professional experience

Work History

Resident Services Coordinator

Sunrise Senior Living
Mount Vernon
06.2022 - Current
  • Supervise a team of six housing coordinators, providing leadership, training, and mentorship to ensure quality care and compliance with healthcare regulations.
  • Monitor housing-related complaints and concerns, resolving issues swiftly and professionally to ensure resident satisfaction and well-being.
  • Coordinate housing assignments and ensure the smooth transition of residents to and from the nursing home facility, managing a population of 120+ elderly residents.
  • Monitor housing-related complaints and concerns, resolving issues swiftly and professionally to ensure resident satisfaction and well-being.
  • Organize and facilitate family meetings to discuss housing options, care needs, and any adjustments to care or living arrangements.

Executive Assistant Intern

BNY Mellon
Manhattan
01.2020 - 06.2022
  • Provided outstanding customer service to high-level executives, enhancing their scheduling processes.
  • Supported the executive team by managing scheduling, meeting coordination, and preparing detailed agendas for leadership meetings.
  • Handled confidential correspondence, organized and maintained executive files, and ensured data security and organization.
  • Helped streamline office procedures by implementing an efficient filing system that improved document retrieval time by 20%.

Education

Associate of Business Administration - Business

Monroe College
Bronx, NY
12-2020

Skills

  • Organizational skills
  • Disability services
  • Relationship building
  • Communication skills
  • Problem solving
  • Resident retention
  • Emergency preparedness
  • Adaptability and flexibility
  • First aid and CPR
  • Verbal and written communication

Timeline

Resident Services Coordinator

Sunrise Senior Living
06.2022 - Current

Executive Assistant Intern

BNY Mellon
01.2020 - 06.2022

Associate of Business Administration - Business

Monroe College

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Carolay Cruz