Carolay Sarcos

• Supervising and training restoration technicians and laborers.
• Delegating tasks and ensuring work quality.
• Motivating teams and ensuring safety standards are followed.
• Conducting detailed site assessments after fire, water, mold, or storm damage.
• Recommending appropriate restoration solutions and strategies.
• Proficiency in fire, water, mold, and smoke damage restoration processes.
• Understanding of structural drying techniques, dehumidification, and water extraction.
• Knowledge of material salvage and reconstruction methods.
• Ensuring compliance with OSHA and other safety regulations.
• Familiarity with IICRC (Institute of Inspection Cleaning and Restoration Certification) standards.
• Communicating with clients to explain the restoration process.
• Managing client expectations and addressing concerns or questions.
• Implementing proper safety protocols on-site.
• Maintaining detailed records of job progress, equipment usage, and expenses.
• Completing required reports for insurance companies and other stakeholders.
• Using restoration management software for documentation.

Contents Specialist:

• Documenting and tracking damaged contents using inventory software (iCAT)
• Organizing and labeling items for storage, cleaning, or disposal.
• Knowledge of cleaning methods and specialized cleaning solutions to restore contents.
• Safely packing and transporting personal property from damaged sites to off-site storage or cleaning facilities.
• Managing the return of restored items to clients once the property is ready.
• Following industry standards (IICRC) and company policies to ensure proper content handling and restoration.
• Safely cleaning and restoring mold-affected contents, including documents, furniture, and textiles.

Project Manager Assistant:

• Coordinating with technicians, subcontractors, and vendors to ensure timely progress.
• Tracking milestones and helping maintain project timelines.
• Keeping detailed records of project status, expenses, and materials used.
• Preparing reports for the project manager, clients, and insurance adjusters.
• Documenting work progress with photos and notes for insurance purposes.
• Proficiency in Microsoft Office, generating reports, and maintaining documents.
• Acting as a point of contact for clients to provide updates on project progress. Assisting the project manager in tracking project expenses and managing budgets.
• Assisting the project manager in tracking project expenses and managing budgets.
• Assisting in the inspection of job sites to ensure work is being performed to the appropriate standards.

Administratives Tasks:

• Maintaining accurate and organized project files, including contracts, permits, and inspection reports.
• Keeping records of restoration jobs, from initial assessments to job completion.
• Managing digital and paper documentation for insurance claims and invoicing.
• Keeping up with industry standards and regulations (OSHA, IICRC) and ensuring administrative documentation aligns with these standards.
• Software and Technology Proficiency
• Proficiency in payroll management

Inventory/Organization:

• Keeping accurate records of inventory levels, including tools, equipment, and materials used in restoration projects.
• Managing stock levels to ensure that necessary supplies are available and minimizing overstock or shortages
• Organizing tools, equipment, and materials in a logical and accessible manner to streamline retrieval and use.

• Working effectively with other technicians, supervisors, and subcontractors.
• Cooperating with team members to complete restoration projects on time.
• Safely demolishing damaged structures (e.g., drywall, flooring, or ceilings).
• Removing debris and disposing of hazardous materials according to safety standards.
• Cleaning surfaces and materials affected by water, smoke, mold, or fire.
• Using disinfectants and antimicrobial treatments to prevent mold growth and further damage.
• Loading and unloading materials such as equipment and construction supplies.
• Carrying heavy objects and assisting with the setup of restoration tools.
• Exhibited physical endurance and strong attention to detail.