Carolayn Kornafel
Denver,CO
Summary
Experienced manager and sales liaison with a passion for team building, leading and collaboration. Over 18 years of diverse experience embodying exceptional customer relationship skills through high emotional intelligence and adaptation to individual needs. Extensive experience in working with HNW/UHNW clients with a deep understanding of the details and care that are required for outstanding service. Proficient in working autonomously and making sound judgments to drive company success. Committed to serving others and fostering connections to nature, local community, and luxury.
Overview
20
20
years of professional experience
Work History
Professional Household Manager
ABC Nannies & Domestics
08.2020 - 06.2025
- Provided exceptional care and household management for several high profile/high net worth clients in Colorado
- Developed strong professional support strategies which allows for empathy and clear communication in high stress environments
- Performed all duties and responsibilities with care and with the intention to increase functionality of the home/family
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations
- Ensured seamless communication between staff and others through specific household systems and protocols
- Responded promptly to any household emergencies to provide effective resolutions as needed
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences
- Coordinated travel arrangements for family vacations, business trips, or special events
Sales
UCCB- Dr. Christina Coblish
01.2024 - 09.2024
- Responsible for developing client relationships, executing the intake process and creating a customized care plan to offer resolution to their problems
- Developed strong negotiation and objection handling skills in order to sell high ticket packages to clients
- Proficient in using CRM software to input relevant data from client in order to track progress over time
- Engaged actively with clients throughout their care to monitor their satisfaction with the services provided and create new strategies as needed
- Increased sales revenue by developing and implementing effective sales strategies in assigned territory
Sales
Moringa Vinga Infusions
10.2019 - 06.2020
- Created meaningful connections and demonstrations of products through local events and farmers markets
- Effectively managed time to ensure all tasks were completed efficiently throughout the duration of the event
- Nourished relationships with customers that helped to increase retention of subscription orders
- Supported fellow team members in achieving collective sales goals through collaboration and roleplaying
- Enhanced brand awareness by consistently delivering knowledgeable and professional presentations
- Contributed to company growth by identifying new market opportunities during interactions with attendees
Office Manager
Center for Health and Human Potential
09.2015 - 09.2019
- Ensured that all clients had an exceptional experience with each visit- extraordinary customer service provided
- Responsible for training new staff, onboarding and supporting the team through inspired leadership
- Enhanced productivity through management of daily tasks such as; scheduling, initial phone call and intake processes, sales, maintaining organization and flow of office, and troubleshooting CRM software issues
- Experienced in talking with care and compassion in stressful positions, despite the variety of situations that could escalate quickly when caring for people with chronic illnesses
- Created organized systems that connected patients accounts and all billing information via Google Drive, CRM software, and Trello
- Managed accounts receivable, client objections and budgets for the office
Professional Coach
Pacific Swim
04.2005 - 02.2016
- Managed multiple levels of developmental swim programs which included swim lessons, novice, competitive and Masters for over a decade
- Taught all levels of learn to swim programs to ensure proficiency in water safety requirements for clients
- Adapted coaching style according to each client's needs while maintaining a consistent level of professionalism throughout all interactions
- Created welcoming and informative office environment where all billing and scheduling procedures were conducted
- Provided excellent care and problem management solutions when dealing with a variety of customers and needs
Education
Sales Training -
The Brand Lab Media
Colorado01-2024
Ashtanga Vinyasa Yoga - 8 Limbs of Yoga
All Yoga
Koh Phangan, Thailand01-2018
Skills
- Self motivated
- Driven by curiosity
- Meticulous attention to detail
- Strong communicator
- Client relationship builder
- Enthusiastic travel researcher
- Time management skills
- Maintains focus in challenging situations
Timeline
Sales
UCCB- Dr. Christina Coblish
01.2024 - 09.2024
Professional Household Manager
ABC Nannies & Domestics
08.2020 - 06.2025
Sales
Moringa Vinga Infusions
10.2019 - 06.2020
Office Manager
Center for Health and Human Potential
09.2015 - 09.2019
Professional Coach
Pacific Swim
04.2005 - 02.2016
Sales Training -
The Brand Lab Media
Ashtanga Vinyasa Yoga - 8 Limbs of Yoga
All Yoga
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