Carol D McKeithen

• Supported team in maintaining accurate records of transactions and communications.
• Assisted in resolving customer inquiries and issues to enhance satisfaction.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

• Managed daily branch operations, ensuring efficient service delivery and customer satisfaction.
• Trained and mentored staff on best practices for customer engagement and problem resolution.
• Implemented process improvements to enhance workflow efficiency and reduce wait times.
• Oversaw compliance with regulatory standards, maintaining a secure and safe environment for customers.
• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
• Managed branch vault and cash supply to keep appropriate level of currency on hand.
• Processed customers' deposits, transfers and cash withdrawals.
• Mentored junior employees in professional development opportunities, helping them advance their careers within the organization.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
• Assisted customers with account inquiries, providing clear information on bank products and services.
• Maintained compliance with banking regulations, safeguarding customer information and financial data.
• Collaborated with team members to enhance service delivery and improve branch operations.
• Conducted routine audits of cash drawers, verifying funds and identifying discrepancies proactively.
• Trained new tellers on operational procedures, fostering a supportive learning environment.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Worked in recieving payment for subscriptions, did bank deposits, answered phones, customer service.

• Supervised front-end operations to ensure efficient customer service and smooth transactions.
• Trained and mentored staff on cash handling procedures and customer engagement techniques.
• Implemented process improvements to enhance checkout efficiency and reduce wait times.
• Coordinated scheduling to optimize staffing levels during peak hours and ensure coverage.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.