Summary
Overview
Work History
Education
Skills
Timeline
Generic

(Carol) Denice Driggs

Grand Junction,Colorado

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Front Office Assistant

Maves Construction
04.2024 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Organized office events to boost morale and foster positive working relationships among colleagues.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Enhanced workflow through the implementation of effective document management systems, leading to reduced processing times for paperwork.
  • Processed incoming correspondence promptly while maintaining an organized workspace.
  • Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
  • Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Lead Sales Associate

Kohls Department Store
08.2023 - 04.2024
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Performed inventory control procedures to manage stock.
  • Greeted customers and provided product advice to increase sales.
  • Developed and maintained knowledge of current sales and promotions.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.

New Home Ambassador

Shea Homes - Trilogy At Vistancia
01.2019 - 09.2021
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.

Office Manger

Mountain State Engineering
03.2010 - 04.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Accounts Receivable
  • Accounts Payable
  • Payroll of up to 75 employees
  • Monthly accounting reconciliation
  • Year end accounting reconciliation

Education

No Degree - General

Oklahoma Baptist University
Shawnee, OK

High School Diploma -

Smoky Hill High School
Aurora, CO
05.1982

Skills

  • Lead Generation
  • Product Merchandising
  • POS System Operation
  • Inventory Control
  • Staff Supervision
  • Shift Scheduling
  • Customer Service
  • Cash Flow Management
  • POS Systems
  • Account Management
  • Billing and Collections
  • Payment Processing

Timeline

Front Office Assistant

Maves Construction
04.2024 - Current

Lead Sales Associate

Kohls Department Store
08.2023 - 04.2024

New Home Ambassador

Shea Homes - Trilogy At Vistancia
01.2019 - 09.2021

Office Manger

Mountain State Engineering
03.2010 - 04.2015

No Degree - General

Oklahoma Baptist University

High School Diploma -

Smoky Hill High School

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(Carol) Denice Driggs