Summary
Overview
Work History
Education
Skills
Timeline
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Carol Denise Jackson

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

27
27
years of professional experience

Work History

Principal Secretary

Tulsa Public Schools
10.2017 - Current
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Customer Service Representative

Old Dominion Freight Line, Inc.
08.2016 - 09.2017
  • Schedule incoming calls for Freight pick up
  • Resolve customer concerns
  • Track and correct any or all billing issues
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Drilling Activity Technician

Samson Resources Corporation
02.2001 - 03.2015
  • Prioritize workload assignments.
  • Meet strict deadlines while maintaining complete and accurate field reports.
  • Obtain missing reports from operators in a timely manner via email, phone and fax
  • Serve as backup for the Address Information Clerk
  • Responsible for setting up new owners and vendors in the AS-400
  • Update account/files in an efficient manner
  • Handle all incoming requests via fax, mail or by phone in regards to address changes
  • Communicate with owners and vendors regarding accurate input of information

Fulfillment Administrator

IMPRESSIONS ON HOLD
04.1997 - 01.2001
  • Create client profiles, invoice all fees associated with new client contracts, orderequipment for new accounts, confirm client expectations and introduce them to thecompany, coordinate installation of equipment at new client sites
  • Facilitate and direct all internal and external communications, monitor all serviceprocesses and schedule the appropriate action, complete all daily paperwork and performadministrative tasks
  • Assist clients with marketing ideas and promotions, maintain client service expectationsand schedules, act as client liaison to production facilities
  • Facilitate incoming and outgoing client contacts, filter database for account information,manage client requests and target high profile accounts.

Education

BA - Business Administration

Langston University
Langston, OK
05.2017

Skills

  • Light loan processing, Outlook Express, Internet proficient, Special project
  • Financial Transactions
  • Front Office Operations
  • Office Organization
  • Administrative Duties
  • Office Supplies and Inventory
  • Phone Reception
  • Microsoft Office
  • Clerical Staff Oversight
  • Set Appointments
  • 10-Key Proficiency
  • File and Record Maintenance

Timeline

Principal Secretary

Tulsa Public Schools
10.2017 - Current

Customer Service Representative

Old Dominion Freight Line, Inc.
08.2016 - 09.2017

Drilling Activity Technician

Samson Resources Corporation
02.2001 - 03.2015

Fulfillment Administrator

IMPRESSIONS ON HOLD
04.1997 - 01.2001

BA - Business Administration

Langston University

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Carol Denise Jackson