Summary
Overview
Work History
Education
Skills
Additional Information And Skills
Certification
Timeline
Generic

Caroldoria P. Harris

Sun City Center

Summary

Adaptable professional with a strong background in healthcare admissions and loan processing. Skilled in Microsoft Excel and communication, committed to delivering accurate verifications and enhancing team efficiency through effective training and support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Avalon Healthcare Solutions
Tampa
05.2023 - 03.2024
  • Completing all admissions paperwork and entering it digitally
  • Verifying medical insurance coverage and benefits for each patient
  • Working alongside nurses and physicians to complete pre authorizations
  • Multi-tasking answering calls and searching records for authorizations
  • Perform monthly audits
  • Complete nightly audits for department
  • Assist with training new hires
  • Research providers licenses to verify activeness.
  • Require the use of multiple systems including health insurance portals

Intake Coordinator (Contract)

Hiregy
Tampa
01.2023 - 05.2023
  • Completing all admissions paperwork and entering it digitally
  • Verifying medical insurance coverage and benefits for each patient
  • Working alongside nurses and physicians to complete pre authorizations
  • Multi-tasking answering calls and searching records for authorizations

PPP Loan Processor Single Point of Contact Specialist

First Home Bank
Tampa
01.2021 - 02.2022
  • Reviewing the FHA and Conventional Pre-file checklist Case number, Net Authorization, CAIVR, condo checklist,4506-T results, Payoff statements, VOE, WVOE, Title prelim, closing protection letters, RELS credit supplement, FNMA form appraisal, homeowner Insurance, flood certs, note/deed, wire instruction, bank statements, Divorce decree, Letter of explanation, W2, Scheduled E, S Corps P&L, SSI.
  • Reviewing and clearing underwriting condition, based upon underwriting decision, finish processing for loan closing or mail adverse action notice to borrowers.
  • Supporting mortgage processors, closers with distributing incoming mail such as FedEx, and UPS.
  • Working with borrower to ensure all loan application and processing documents are accurate and completed correctly prior to submission to underwriting.
  • Requesting records like Certificate of Good Standing, tax transcripts, and government issued identification.
  • Managing a 16-25 pipelines of FHA and Conventional loans.

Single Point of Contact Specialist

ALAW - Albertelli Law LLC
Tampa
06.2020 - 01.2021
  • Acted as a SPOC Specialist for customers facing imminent default to foreclosure.
  • Offered workout alternatives under the CARES Act if the loan is owned by Fannie Mae or Freddie Mac.
  • Take customers mortgage payment over the phone using Speed-pay system.
  • Verified the customer banking account within Speed-pay system to ensure accuracy of payment posting.
  • Managed auto-dialer system for inbound and outbound calls to resolve delinquencies issues.
  • Handled in-depth complex issues with payment discrepancies, escrow inquiries, and contact difficulties.
  • Added system notes to determine the best course of action to correct account issues.
  • Continued to monitor the escrow report and provide scheduled disbursements to the insurance provider or county tax assessor to ensure there no penalties charged or any cancellations of insurance policies.
  • Continued to provide education to the customer under the COVID-19 CARES Act forbearance.
  • Reported system queue progress, based on assignments such as payoff, escrow, foreclosure/bankruptcy charge-offs alerts.

Admission Representative

Ultimate Medical Academy
Tampa
02.2018 - 04.2019
  • Evaluated submitted documentation and determine additional admission requirements.
  • Provided an overview of the Financial Aid process and programs available to qualifying students.
  • Obtained referral information, initiating, and coordinating the admission process with Senior Admission Advisor.
  • Coordinated and recruited all students prospective for open enrollment and meeting sale quotas.
  • Followed up with the students to ensure paperwork enrollment finalized and successful on first week.
  • Entered all prospective students’ accurate information to support database and maximize reimbursement.
  • Calculated Tuition reimbursement and Financial Aid based on a student’s schedule and unique eligibility.
  • Delivered the highest level of service to students and co-workers while maintaining performance metrics.
  • Educated students regarding financial aid paperwork, award information, and options for covering education expenses.

Customer Service Representative

Alorica Inc
Tampa
09.2017 - 02.2018
  • Offered Alorica’s license and unlicensed, HealthCare Provides and Pharmaceutical benefit management with financial solution including credit card and banking outsourcing services to assist with reduce fraud.
  • Verified credit eligibility and maintain customer relationships to cure accounts before becoming delinquent.
  • Managed prepare for and follow evolving regulatory requirements withing the company’s compliance mission.
  • De-escalated any issues accounting discrepancies collection and responds to request for assistance channels.
  • Tracking calling related information for auditing and reporting purpose and evaluate potential early issues.
  • Provide education and feedback on report calls and directly assigned account to indirect department.
  • Communicated with the customer over the phone, email, online chat, or social media to resolve their questions or concerns.
  • Senior Rep/Team Lead over a group of 15 employees.
  • Monitored the quality and coached employees when needed.

Bus Operator

Hillsborough County School
Tampa
04.2017 - 09.2017
  • Monitored behavior and actions of students on school bus and monitor disputes.
  • Communicated with Transportation personnel, parents, and school officials regarding student behavior.
  • Report daily Inspection, vehicle cleaning/disinfecting measures with concentrated focus.
  • Provided a Safe and expedient transportation of students, including driving bus route, and time schedules.
  • Monitored and report student behavior and Maintenance Work Requests.
  • Used two-way radio for routine, urgent and emergency situations.
  • Reports all unsafe route and bus stop conditions to the Dispatcher.
  • Dispensed important information to parents about any changes to the route or time.
  • Maintained a constant count of students once the bus route ends and proceed.

Clerical Health Servicer

HealthPlan Services
Tampa
09.2016 - 02.2017
  • Reconciled various general ledger accounts, daily cash, check, and credit card reconciliations.
  • Compiled and reconciling weekly remittance reports, daily reconciliation of transactions, internal audits.
  • Balanced customer’s account to write offs and contact active accounts with balances owed.
  • Credentialed and QC audits report and financial analysis and work with the Obama Care Health plans.
  • Investigated and resolve all cash, check, and credit card variances daily.
  • Meet quotas for active and nonactive accounts on service level agreement.
  • Tracked managed and resolved mail and email communication efficiently.

Human Resource

Northgate Arinso
Tallahassee
08.2015 - 08.2016
  • Working in a call center environment.
  • Completing enrollment and qualifying changes for the State of Florida employees.
  • Submitting FMLA requests and reviewing the necessary paperwork.
  • Review, update, and communicate the employees personal and sick leave.
  • Assist with lapsed coverage for insurance.
  • Working with Schedule 360 to document call outs and tardies.
  • Work well in a team.
  • Train new hires with daily activities.
  • Troubleshoot software errors when applying for a career on the People First website.
  • Assist with troubleshooting with current employees on the People First website.
  • Team leads to 10 employees on a team.

Education

Bachelors - Science in Data Science

University of Phoenix
Tampa, FL
02.2026

Certificate - Accounts Receivable

Alison
Sun City Center, FL
06-2024

High Diploma -

Lincoln High School
Tallahassee, FL
01.2006

Skills

  • Microsoft Office Suite
  • Banking systems expertise
  • Accounting and finance
  • Loan modification strategies
  • Healthcare accounting practices
  • Reconciliation processes
  • Default servicing
  • Foreclosure management
  • Bankruptcy processing
  • Investor relations
  • Freddie Mac guidelines
  • Fannie Mae standards
  • FHA loan programs
  • Conventional loan products
  • VA loan services
  • USDA loan options
  • Schedule 360 proficiency

Additional Information And Skills

  • Proficiency with Microsoft, PowerPoint, Excel, Word, and Outlook.
  • Collection Banking systems, Record and manage all daily cash transactions accounting system.
  • Loan Modification, Healthcare accounting admission, conveying issues with account levels reconcilement.
  • Servicing default to foreclosure/bankruptcy alert by investor-owned Freddie Fannie Mac as well loan FHA Conventional, VA, USDA.
  • Schedule 360

Certification

  • I have a certification in Accounts Receivable
  • I have my 2-15 Insurance License

Timeline

Intake Coordinator

Avalon Healthcare Solutions
05.2023 - 03.2024

Intake Coordinator (Contract)

Hiregy
01.2023 - 05.2023

PPP Loan Processor Single Point of Contact Specialist

First Home Bank
01.2021 - 02.2022

Single Point of Contact Specialist

ALAW - Albertelli Law LLC
06.2020 - 01.2021

Admission Representative

Ultimate Medical Academy
02.2018 - 04.2019

Customer Service Representative

Alorica Inc
09.2017 - 02.2018

Bus Operator

Hillsborough County School
04.2017 - 09.2017

Clerical Health Servicer

HealthPlan Services
09.2016 - 02.2017

Human Resource

Northgate Arinso
08.2015 - 08.2016

Bachelors - Science in Data Science

University of Phoenix

Certificate - Accounts Receivable

Alison

High Diploma -

Lincoln High School

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