Carole Halverson
Minnetonka,MN
Summary
Reliable Leader with over 30 years in customer focused and health care industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Received partner of the quarter 3 times in last 3 years. Multi-tasking Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values. Offers expertise combined with quality-focused mindset.
Overview
22
22
years of professional experience
Work History
Shift Leader
Starbucks
Wayzata, MN
07.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Interim Director
Presence Community Hospital
Urbana, Illinois
10.2013 - 07.2014
- Performed rounds to observe care and interview staff, residents and families.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Evaluated work performance of 50 nursing personnel to determine wage increases and implement discipline.
- Identified department issues to recommend corrective actions.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Registered Nurse
Buffalo Hospital
Buffalo, Minnesota
10.2012 - 10.2013
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Monitored patient reactions to drugs and carefully documented findings.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Increased patient satisfaction by 5%
Director of Nursing
Ridgeview Medical Center
Waconia, MN
11.2004 - 07.2011
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Recruited and developed over 100 quality individuals to develop accountable top quality staff.
- Increased patient and staff satisfaction by 10% per national surveys.
- Collaborated in designing and opening new private Neonatal care unit and thereby increased overall hospital revenue by over 10% due to unique billing for these services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse/Manager
Abbott Northwestern Hospital
Minneapolis, MN
05.1994 - 11.2004
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Implemented medication and IV administration, catheter insertion and airway management.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Worked with Minnesota nursing union and hospital leadership ensuring fairness and safety for RN'S and consistent staffing of units decreasing overall overtime by 5%.
Education
J.D. - Law
William Mitchell College of Law
St. Paul, Minnesota 12.1988
Bachelor of Science - Nursing
University of Minnesota - Twin Cities
Minneapolis, MN12.1984
Associate of Arts - Nursing
Anoka Ramsey Community College
Coon Rapids, MN06.1982
Skills
- Conflict Resolution
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Shift Scheduling
- Managing Operations and Efficiency
- Interpersonal Relations
- Employee Coaching and Motivation
- Technical Proficiency
Timeline
Shift Leader
Starbucks
07.2019 - Current
Interim Director
Presence Community Hospital
10.2013 - 07.2014
Registered Nurse
Buffalo Hospital
10.2012 - 10.2013
Director of Nursing
Ridgeview Medical Center
11.2004 - 07.2011
Registered Nurse/Manager
Abbott Northwestern Hospital
05.1994 - 11.2004
J.D. - Law
William Mitchell College of Law
Bachelor of Science - Nursing
University of Minnesota - Twin Cities
Associate of Arts - Nursing
Anoka Ramsey Community College
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