Carole Ann Prelesnick
Fort Lauderdale
Summary
Resourceful and relationship-focused professional with 5+ years of experience in training, technology support, customer service, and workflow coordination. Skilled in onboarding users to new platforms, troubleshooting issues, managing data, and leading team communication. Known for adaptability, clear communication, and strong organizational skills. Seeking a corporate role where I can apply strengths in training, client support, coordination, and technology adoption.
Overview
13
13
years of professional experience
Work History
Teacher
Broward County Public Schools
08.2021 - Current
- Lead training and implementation of school technology platforms, including data and instructional applications.
- Troubleshoot technical issues, provide step-by-step support, and communicate updates to staff.
- Track, analyze, and report performance and progress data for internal teams.
- Coordinate schedules, manage time-sensitive tasks, and maintain detailed documentation.
- Build strong relationships with staff, families, and leadership to support smooth operations.
- Team Leader: Coordinate grade-level team communication, lead meetings, support staff with planning, guide workflow prioritization, and assist in problem-solving.
- School-Based Data App Trainer (Sept 2025 – Present): Train staff on a schoolwide data platform, monitor usage accuracy, and serve as the primary contact for system questions and troubleshooting.
- In-Home Tutor (2024 – Present): Provide individualized academic support to clients, set measurable goals, and communicate progress clearly with families.
Paraprofessional
Broward County Public Schools
03.2021 - 08.2021
- Supported daily operations, coordinated schedules, and managed documentation to maintain an efficient workflow.
- Communicated with staff to assist with academic, behavioral, and logistical needs.
Substitute Teacher
Broward County Public Schools
11.2019 - 04.2021
- Adapted quickly to new procedures, schedules, and team expectations across multiple locations.
- Maintained continuity and resolved unexpected challenges in fast-paced environments.
Administrative Assistant
Default Investor Association
04.2015 - 10.2018
- Managed office communication, scheduling, and event coordination.
- Maintained databases, organized records, and resolved member inquiries.
- Supported leadership with administrative and confidential tasks.
Shift Leader
The Cheesecake Factory
02.2013 - 04.2015
- Supervised team operations, trained new staff, and ensured consistent service quality.
- Resolved escalated customer concerns efficiently and professionally.
- Maintained operational alignment during high-volume periods.
Education
M.Ed. - Elementary Education
Florida Atlantic University
Boca Raton, FL12.2023
B.S. - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2018
Skills
- Staff Training & Onboarding
- Client / Customer Support
- Technology Platform Support
- Data Tracking & Reporting
- Troubleshooting & Problem Solving
- Communication & Relationship Building
- Team Leadership
- Project & Task Coordination
- Process Improvement
- Cross-Functional Collaboration
- Time Management & Multitasking
Professional Development
Micro-Credential, University of Florida, 05/01/25
Timeline
Teacher
Broward County Public Schools
08.2021 - Current
Paraprofessional
Broward County Public Schools
03.2021 - 08.2021
Substitute Teacher
Broward County Public Schools
11.2019 - 04.2021
Administrative Assistant
Default Investor Association
04.2015 - 10.2018
Shift Leader
The Cheesecake Factory
02.2013 - 04.2015
M.Ed. - Elementary Education
Florida Atlantic University
B.S. - Criminal Justice
Florida Atlantic University