Carole B Noy
Forest Hill,MD
Summary
Dynamic Clinical Manager with expertise in regulatory compliance and performance management. Proven track record in enhancing patient outcomes through effective utilization management and staff training. Adept at fostering teamwork and communication, ensuring high-quality care delivery while maintaining compliance with industry standards. Proficient in HomeCare HomeBase.
Overview
27
27
years of professional experience
Work History
Clinical Manager
Amedisys Home Health
Forest Hill, Maryland
01.2020 - Current
- Develops, plans, implements, analyzes and organizes clinical operations for the care center.
- Reviews requests for services and determines patient eligibility and suitability for home care services.
- Responsible for review of documentation of other staff members including the Oasis data collection, starts of care, and other related documents ensuring appropriateness of care.
- Leads regular patient care conferences and promotes coordination and communication of information relevant to the care of the patient to ensure quality of care.
- Participates in on call process, including admin on call, preparing on call schedule, supporting the on-call process.
- Participates in agency quality assurance activities designed to improve quality and continuity of patient care. Performs chart audits and other activities of data collection.
- Assists with and coordinates training of appropriate staff to ensure quality care, compliance, and fiscal responsibility.
- Monitors and evaluates employee performance, including through on-site evaluations.
- Works cooperatively with the Director of Operations on addressing staffing, referral sources, physician and client concerns/needs.
Registered Nurse Case Manager
Amedisys Home Health Care
Forest Hill, MD
03.2016 - Current
- Collaborated with family, doctor, clinicians, and supervisors regarding any change to patient condition and actions taken.
- Provided patients/family with emotional and social support.
- Followed care plans and adhered to doctor orders.
- Documented on changes in the patient's condition, including medication side effects, wound progression and treatment progress and effectiveness.
- Supported patients by promptly answering calls and offering skilled care.
- Evaluated the effectiveness of different nursing interventions and recommended changes to improve patient outcomes.
- Assisted in the training of new hires.
- Communicated effectively with all clinicians involved in patients care regarding discharge planning and goals of care.
- Identified as recovery nurse by office management in delicate home situations.
- Maintains excellent proficiency in standards of practice and compliant with all standards of care.
Registered Nurse ICU/IMC
University of Maryland, Upper Chesapeake Health
Bel Air, MD
02.2009 - 04.2018
- Consulted with healthcare team to plan and implement patient treatment protocols.
- Prepared patients for physician examinations and treatments, answered questions and offered emotional support.
- Kept the unit efficient by organizing instruments, preparing rooms and restocking supplies.
- Administered prescribed medications and monitored patients for side effects and adverse reactions.
- Completed detailed patient intakes, including documenting patient histories and current vitals.
- Identified Charge Nurse for most shifts in the IMC.
- Identified as a Rapid Response team member.
- Followed protocol regarding transfer of patients both within the hospital system and external higher levels of care at other facilities.
- Identified preceptor for new graduates, students, and seasoned nurses transferring in to critical care.
Critical Care Technician
University of Maryland Upper Chesapeake Health
Bel Air, MD
06.2004 - 02.2009
- Collaborated with peers and medical teams to support patient care plans, working under RN's supervision.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Assisted patients in managing daily living including lifting, bathing, and feeding support.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature and immediately reporting abnormal findings.
- Observed condition of patients by examining them, including checking of existing conditions, such as open wounds or detecting blood in the urine.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Supported the social and emotional needs of patients by providing caring companionship.
Oral Surgery Assistant
Mitcherling Mitcherling & Johnson
Baltimore, Maryland
09.2001 - 06.2004
Assistant Manager
Chuck E Cheese
Glen Burnie, Maryland
02.1999 - 09.2001
Education
Associate of Science - Nursing
Harford Community College
Bel Air, MDAssociate of Arts - Psychology
Harford Community College
Bel Air, MDHigh School Diploma - General
North Harford High School
Pylesville, MDSkills
- Regulatory compliance
- Utilization management
- Patient outcome evaluation
- Performance management
- Staff training
- HIPAA
- Case management
- Recruitment and retention
- Managerial experience
- Clinical operations
- Proficient in HomeCare HomeBase
- Proficient in MS Word/Excel
Affiliations
[Club Name]
Awards
Beacon Scholars Conference, 1st place in Social Justice Category, 12/01/08
References
References available upon request.
Timeline
Clinical Manager
Amedisys Home Health
01.2020 - Current
Registered Nurse Case Manager
Amedisys Home Health Care
03.2016 - Current
Registered Nurse ICU/IMC
University of Maryland, Upper Chesapeake Health
02.2009 - 04.2018
Critical Care Technician
University of Maryland Upper Chesapeake Health
06.2004 - 02.2009
Oral Surgery Assistant
Mitcherling Mitcherling & Johnson
09.2001 - 06.2004
Assistant Manager
Chuck E Cheese
02.1999 - 09.2001
Associate of Science - Nursing
Harford Community College
Associate of Arts - Psychology
Harford Community College
High School Diploma - General
North Harford High School
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