Carole Brooks
Bloomington,MN
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Receptionist
Wealshire Of Bloomington
Bloomington, MN
12.2017 - 10.2020
- Sorted, received and distributed mail correspondence between departments and personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Paralegal/Receptionist
Mardell Law Office
Apple Valley, MN
01.2008 - 01.2009
- Assisted in the preparation of legal deeds; leases, and other legal papers.
- Prepared correspondence, pleadings, and other court documents related to the work.
- Researched relevant statutes, rulings, and precedents.
- Assisted in the preparation of cases and hearings.
- Updated clients’ files; Updated legal publications.
- Received and processed payments.
- Answered incoming phone calls and scheduled appointments.
- Recorded and distributed incoming mail.
- Updated client list on a regular basis.
Customer Service Representative
Spherion, Rust Consulting
Owatonna, MN
01.2006 - 01.2008
- Worked in call center for several months taking calls regarding class action settlements.
- Efficiently processed claim forms for class action settlements.
- Effectively analyzed consumers cases and displayed a strong threshold of patience dealing with consumers.
- Entered data from claim forms; Copied and filed claim forms.
- Labeled claim forms, return mail and forwarding mail.
- Scanned and processed return mail.
- Trained new employees;.
Paralegal
First Judicial District
Hastings, MN
01.2004 - 01.2004
- Performed legal research and provided written summaries of research papers, documents and case law.
- Assisted in case investigation.
- Drafted pleadings, finding of facts and memorandum of law.
- Experienced in court procedures from arraignments, jury selection, the trial process, to final judicial decisions and sentencing procedures.
- Knowledge of legal terminology, legal functions and policies pertaining to the court.
- Completed internship with Judge Blakely of the First Judicial District.
Education
Associate of Science - Paralegal
Inver Hills Community College
Inver Grove Heights, MN 08.2001 - 01.2004
Skills
Documentation and reporting
undefinedTimeline
Receptionist
Wealshire Of Bloomington
12.2017 - 10.2020
Paralegal/Receptionist
Mardell Law Office
01.2008 - 01.2009
Customer Service Representative
Spherion, Rust Consulting
01.2006 - 01.2008
Paralegal
First Judicial District
01.2004 - 01.2004
Associate of Science - Paralegal
Inver Hills Community College
08.2001 - 01.2004
Similar Profiles
Gavin DouglasGavin Douglas
Certified Nursing Assistant (CNA) at Wealshire of BloomingtonCertified Nursing Assistant (CNA) at Wealshire of Bloomington
Maya MashMaya Mash
Dietary Aide at Wealshire of MedinaDietary Aide at Wealshire of Medina
Keng YangKeng Yang
Chef and Dietary Director at WealshireChef and Dietary Director at Wealshire