Carole Brooks
Bloomington,MN
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Receptionist
Wealshire Of Bloomington
Bloomington, MN
12.2017 - 10.2020
- Sorted, received and distributed mail correspondence between departments and personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Paralegal/Receptionist
Mardell Law Office
Apple Valley, MN
01.2008 - 01.2009
- Assisted in the preparation of legal deeds; leases, and other legal papers.
- Prepared correspondence, pleadings, and other court documents related to the work.
- Researched relevant statutes, rulings, and precedents.
- Assisted in the preparation of cases and hearings.
- Updated clients’ files; Updated legal publications.
- Received and processed payments.
- Answered incoming phone calls and scheduled appointments.
- Recorded and distributed incoming mail.
- Updated client list on a regular basis.
Customer Service Representative
Spherion, Rust Consulting
Owatonna, MN
01.2006 - 01.2008
- Worked in call center for several months taking calls regarding class action settlements.
- Efficiently processed claim forms for class action settlements.
- Effectively analyzed consumers cases and displayed a strong threshold of patience dealing with consumers.
- Entered data from claim forms; Copied and filed claim forms.
- Labeled claim forms, return mail and forwarding mail.
- Scanned and processed return mail.
- Trained new employees;.
Paralegal
First Judicial District
Hastings, MN
01.2004 - 01.2004
- Performed legal research and provided written summaries of research papers, documents and case law.
- Assisted in case investigation.
- Drafted pleadings, finding of facts and memorandum of law.
- Experienced in court procedures from arraignments, jury selection, the trial process, to final judicial decisions and sentencing procedures.
- Knowledge of legal terminology, legal functions and policies pertaining to the court.
- Completed internship with Judge Blakely of the First Judicial District.
Education
Associate of Science - Paralegal
Inver Hills Community College
Inver Grove Heights, MN 08.2001 - 01.2004
Skills
Documentation and reporting
Professional demeanor
Security awareness
Office administration
Organization skills
Mail handling
Verbal and written communication
Administrative support
Multi-line Telephone Systems
Telephone skills
Sorting and labeling
Timeline
Receptionist
Wealshire Of Bloomington
12.2017 - 10.2020
Paralegal/Receptionist
Mardell Law Office
01.2008 - 01.2009
Customer Service Representative
Spherion, Rust Consulting
01.2006 - 01.2008
Paralegal
First Judicial District
01.2004 - 01.2004
Associate of Science - Paralegal
Inver Hills Community College
08.2001 - 01.2004