Carole Chambers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Extended Coverage Team/Account Management Specialist
Knight Swift Transportation Inc
08.2013 - 12.2022
- Provided account oversight, validating practices and verifying contract compliance.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Tracked statistical information and compiled data into reports submitted to management according to rigorous timetables.
- Evaluated pending service delays daily for assigned customers and worked with appropriate branches.
- Served customers with knowledgeable, friendly support at every stage.
- Worked independently with minimal supervision.
Account Care /Dispatch Manager
Greenleaf Compaction LLC
07.2005 - 05.2013
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Reported to management operational activities and maintained current records.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments. Responsible for all accounts payable for repair department.
- Coordinated repairs to compactors and balers to maintain rental equipment.
- Ordered parts and allocated resources to personnel based on need.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Account Executive
DHL Danzas Air & Ocean
02.1998 - 06.2005
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Contacted customers as issues arose to provide prompt resolutions.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Created and executed account strategies to present services to key decision makers.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Stayed abreast of competitive landscape and emerging technologies to best position brand in global marketplace.
Export Manager
Expeditors International
03.1992 - 02.1998
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project requirements for delivery timeframe.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
Education
Bachelor of Science - Business
Northern Arizona University
Flagstaff, AZ05.1988
Skills
- Issue Resolution
- Revenue Retention
- Accounts Payable and Accounts Receivable
- Past Due Account Management
- Regional Accounts
- Order Management
- Account Management
- Monthly Reconciliations
- Time Management
- Customer Loyalty
Timeline
Extended Coverage Team/Account Management Specialist
Knight Swift Transportation Inc
08.2013 - 12.2022
Account Care /Dispatch Manager
Greenleaf Compaction LLC
07.2005 - 05.2013
Account Executive
DHL Danzas Air & Ocean
02.1998 - 06.2005
Export Manager
Expeditors International
03.1992 - 02.1998
Bachelor of Science - Business
Northern Arizona University
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