Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Work Preference
Quote
Timeline
AssistantManager

Carole Cirino

Peoria,Arizona

Summary

Seasoned Director with expertise in strategic planning, team leadership, and performance optimization within end-to-end Supply Chain Management. Skilled in driving company growth through efficient operational & commercial strategies and fostering professional relationships. Strong problem-solving, decision-making, and communication skills to influence key stakeholders. Consistently delivers innovative solutions to achieve organizational goals.

Overview

36
36
years of professional experience

Work History

Director, Americas OPS & Customer Services

APL Logistics
Scottsdale, Arizona
11.2017 - 08.2024
  • Led cross-functional teams in the development of innovative solutions to complex problems with $400M in Revenue & $250M in Contribution Margin.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Identified opportunities for process optimization through data analysis.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Facilitated professional development programs to build a high-performing team.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Analyzed data to inform decision-making and strategic direction.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Directed operations to improve efficiency and increase profit margins.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Product Manager

APL Logistics
Scottsdale, Arizona
03.2013 - 11.2017
  • Monitored industry trends and identified opportunities for innovation within the product portfolio.
  • Provided technical guidance during troubleshooting efforts when needed.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
  • Conducted market research and competitive analysis for existing and potential products.
  • Generated reports detailing progress against goals set by executive team members.
  • Established relationships with third party developers who could extend the reach of our products.
  • Negotiated contracts with vendors related to product components or services.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
  • Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
  • Boosted customer base penetration with creative promotional approaches.
  • Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
  • Managed product demonstrations, testimonials and benchmarks for performance evaluation.
  • Worked with sales teams to land customer wins in complex deals.
  • Defined and analyzed product metrics to facilitate growth of product.
  • Supported new business development by designing appealing product sales promotions.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Supervised creation of marketing materials and collateral.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Interviewed and hired talented individuals to add value to the Product Team.

Senior Sales Executive

APL Logistics
Oakbrook, IL
07.2007 - 03.2013
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Established pricing strategies that maximize profits while remaining competitive in the marketplace.
  • Generated leads through cold calling and networking activities.
  • Investigated customer complaints regarding product quality or service delivery.
  • Continuously received awards for high performance in account activity, new accounts and new services to existing accounts

General Manager and Sales

A.V. Reilly and Panalpina
Elk Grove Village, IL
01.2003 - 07.2007
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Established NVOCC tariff
  • Performed business development and sales functions
  • Oversaw export consolidation operations

Executive Regional Vice President

Cosco North America
Chicago, IL
01.1989 - 07.2003
  • Coordinated efforts between regional offices to maximize efficiency gains.
  • Acted as an ambassador for the organization at regional conferences and events.
  • Monitored competitor activity to stay abreast of industry trends and developments.
  • Provided guidance on operational issues such as pricing, inventory management, and product distribution.
  • Facilitated communication between team members in different geographic locations.
  • Oversaw the development of budgets, forecasts, and business plans for each region.
  • Developed and implemented strategies to increase regional sales volume.
  • Ensured compliance with all applicable laws, regulations, policies, procedures.
  • Assisted with resolving customer complaints or disputes in a timely manner.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.

Education

Some College (No Degree) - Business Administration And Management

Baldwin Wallace University
Berea, OH

Skills

  • Staff Management of large groups
  • Operations Management
  • Sales Management
  • Product Management
  • Project Management
  • Contract Management
  • Budget Control
  • Logistics Management
  • Business Development
  • Contract Negotiation
  • Business Planning
  • Business Administration
  • Staff Development
  • People Management
  • Creativity and Innovation
  • Legal and Regulatory Compliance
  • International business
  • Charismatic Leader
  • Information Technology Management
  • Budget Management
  • Crisis Management
  • Innovation management
  • Verbal and written communication
  • Strategic Planning
  • Corporate Communications
  • Talent Acquisition
  • Team Management
  • Negotiation
  • Cross-functional team leadership
  • Contract and Vendor Management
  • Issues Resolution
  • Expert Change Manager

Accomplishments

  • Qualified Individual for Federal Maritime Commission Requirements
  • Highly skilled in Customs Regulations
  • Architected Transportation Management System utilized in multiple global locations
  • Pioneered first Global Customer Contracting
  • Guest lecturer Rochester Institute of Technology and Panelist at A.S.U.

Affiliations

  • Enjoys golf, cooking, movies, theater and time with family and friends

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Quote

A ship in port is safe, but that's not what ships are built for.
Grace Hopper

Timeline

Director, Americas OPS & Customer Services

APL Logistics
11.2017 - 08.2024

Product Manager

APL Logistics
03.2013 - 11.2017

Senior Sales Executive

APL Logistics
07.2007 - 03.2013

General Manager and Sales

A.V. Reilly and Panalpina
01.2003 - 07.2007

Executive Regional Vice President

Cosco North America
01.1989 - 07.2003

Some College (No Degree) - Business Administration And Management

Baldwin Wallace University

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Carole Cirino