Carole Cofield
Fairburn,GA
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
15
15
years of professional experience
Work History
Lead Unit Secretary
Piedmont Fayette Hospital
12.2016 - Current
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
Certified Nurse Assistant
Arrowhead Healthcare
10.2011 - 12.2016
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Medical Administration Assistant
Government Health Solutions (ACS)
07.2008 - 10.2011
- Supported office staff and operational requirements with administrative tasks.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Provided educational documents and pamphlets to patients.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Followed up with insurance companies to secure timely payment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree - Certified Nurse Aide (CNA)
Center For Progressive Training
Riverdale, GA07.2011
Diploma in Medical Administrative Assistant - Medical Assisting
Center For Progressive Training
Atlanta, GA05.2007
Skills
- Appointment Scheduling
- Medication Inventory
- CPT Coding
- Payment Plan Options
- Patient Records Maintenance
- Outpatient Procedures
- Calendar and Appointment Management
- Medical Records Management
- Electronic Recordkeeping
- Patient Database Management
- Coaching and Training
- Customer Service
- Data Entry Software
- Teamwork and Collaboration
- Patient Scheduling
- Inpatient Care
- Patient Data Confidentiality
- Unit Secretary Training
- Regulatory Documentation
- Payment Scheduling and Collection
- Patient Services Management
- Clinical Support
- Preparing Treatment Rooms
- Scheduling Tests and Procedures
- Nursing Unit Operations
- Office Supplies and Inventory
- Pre-Hospital Care
- Lab Test Protocols
- Certified Medical Administrative Specialist
- Sterilizing Procedures
- Organization and Time Management
- Patient Admission
- Patient Referral
- Heart Monitoring
- Patient Eligibility Requirements
- Patient Reception
- Incoming Call Management
- Medical Recordkeeping
Timeline
Lead Unit Secretary
Piedmont Fayette Hospital
12.2016 - Current
Certified Nurse Assistant
Arrowhead Healthcare
10.2011 - 12.2016
Medical Administration Assistant
Government Health Solutions (ACS)
07.2008 - 10.2011
No Degree - Certified Nurse Aide (CNA)
Center For Progressive Training
Diploma in Medical Administrative Assistant - Medical Assisting
Center For Progressive Training
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