Carole Coombe
New Port Richey
Summary
Accomplished leader at Lowe's Home Improvement, adept in fostering teamwork and driving customer satisfaction. Demonstrated excellence in problem-solving and organizational skills, leading to significant process improvements. Skilled in mentoring staff to exceed performance goals, embodying a friendly, positive attitude while ensuring high-quality standards.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
Work History
MST ASM
Lowes Home Improvment
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
District Quality Coordinator
Lowes Home Improvment
02.2020 - 02.2023
- Collaborated with cross-functional teams to improve overall MST team performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow
- Implemented new quality assurance and customer service standards.
Merchandising Service Manager
Lowes Home Improvment
02.2018 - 02.2020
- Oversaw 5 stores in District, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with Store Manager/ Store Leadership to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with store leadership to build rapport and trust.
- Monitored Teams performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers,
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Floor Manager
Lowes Home Improvment
01.2005 - 02.2017
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Set sales goals and tracked progress
- Recruited, hired and trained team
- Cultivated a culture of continuous learning and development within the team resulting in consistent improvement in individual and team performance.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Mynderse Academy
Seneca Falls, NY01-1979
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Organizational skills
- Decision-making
Timeline
MST ASM
Lowes Home Improvment
02.2023 - Current
District Quality Coordinator
Lowes Home Improvment
02.2020 - 02.2023
Merchandising Service Manager
Lowes Home Improvment
02.2018 - 02.2020
Sales Floor Manager
Lowes Home Improvment
01.2005 - 02.2017
High School Diploma -
Mynderse Academy
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