Carole D. Jarman

• Eight years as the SAP Basis Lead for the State of Illinois and supporting the largest account with 109+ servers (EEC, SRM, BOBJ/Lumira/BODS, SAP Governance, Risk, and Compliance (GRC), Process Integration (PI), SAP NetWeaver Portal, Solution Manager 7.2, CPS Redwood servers, SAP Landscape Transformation (SLT) Replication Database, Sybase ASE Database 16.0.04.02, SAP HANA Database 2.0 SP05 59.13, and Windows servers.
• ECC and SRM Support Packages, HANA DB revision upgrade, NetWeaver Portal upgrades across all non-Production and Production servers.
• HANA 2.0 SP05 Revision 59.13 upgrade and HANA plug-ins "AFL, EPMMDS, and LCAPPS" upgrades.
• Successful SAP implementations of 74+ State of Illinois agencies live on SAP Finance.
• State of Illinois estimated to have $27 Billion+ value of fixed assets in the system.
• There were 4200+ State of Illinois users trained to use the new SAP ERP system.
• State of Illinois had eleven modules deployed including Account Receivable, Account Payable, General Ledger, etc.
• State of Illinois $220 Billion+ was disbursed to vendors using the ERP platform since last year Go-Live.
• SAP HANA DB Integrations with SuccessFactors (SF) using HANA Smart Data Integration (SDI)
• Security Assertion Markup Language (SAML) SSO certificate connection from BOBJ Lumira to the HANA Database.
• System Refreshes non-Production Databases from the Production ECC and SRM HANA Database using Backint backup
• System Refresh the non-Production HANA SLT Tenant Databases from the Production ECC HANA Database
• Setup and configured the HANA Database and HANA MDC backups using HANA Secure Method
• The SAP HANA Database DBA and Security Administrator for the State of Illinois account
• Schedule XS jobs in the HANA XS job scheduler
• Performed the SAP HANA 1.0 and 2.0 Database revision upgrades
• Installed the HANA SLT Tenant Databases (MDC) on the overall SLT HANA Database
• Setup SAP HANA Smart Database Access from the BOBJ servers to the HANA Database using ODATA Driver
• Setup Smart Data Access (SDA) remote user connections within the HANA DB Tenant Databases using the MSSQL Generic ODBC Adapter
• ODBC install and Smart Data Access connection setup in HANA Databases
• Applied Tableau certificates on the SAP HANA Database
• Setup the BODS Adapter in the BODS job server and configure the Adapter Instance in the BODS Administrator URL
• Coordinate for Basis team to apply annual SSL certificates across ABAP and JAVA servers
• Manages a team of 5-10 employees and contractors in support of the overall customer projects and to achieve project deadlines
• Manage and provide hands on Basis technical leadership to the Federal customers (State of Illinois and Broward County Schools)
• Managed and motivated employees to be productive and engaged in work.
• Collaborated with internal & external teams to determine the requirements necessary to meet customer’s project goals and achieve project deliverables
• Setup SAP servers and HANA databases to be monitored by the Avantra monitoring tools
• ServiceNOW ticketing system to create Requests, Change Tasks & Change Requests, etc.
• Trained SAP Basis team members to create and submit Change Requests to the Change Review Board for approvals
• Included roles as SAP Basis Lead and Customer Success Manager to support the Federal customers
• Assist OS Support with the Red Hat (RHEL) upgrade from version 7.9 to 8.8 across all non-Production and Production servers (ECC, SRM, SLT, Solution Manager, PI, Portal, and BOBJ/BODS servers.
• GRC Foundation (GRCFND_A v1200) to SP21+v1 Support Package upgrade
• Data Migration Server_DMIS Installation Support Package installation in the SAP servers.
• Reclaimed Log and Data Volume on HANA Databases
• Redwood configuration at OS level in the SAP application in preparation for non-Production and Production servers Redwood migrations to the Redwood Cloud.
• Redwood scheduler migration to the Redwood cloud.
• Coordinated successful disaster recovery exercises, validating the effectiveness of backup strategies and ensuring data integrity during potential system failures.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Business Objects Data Services Adapter port 4000 configured in Job server and Adapter Instance launched in BODS Administrator tab.
• Two years as the SAP Basis Lead for Broward County Schools by performing SAP Basis tasks such as system upgrades, SAP Kernel upgrades, patching, attending customer planning meetings, etc.
• Daily SAP Basis Support (System Health Checks and Monitoring)

• Managed major company’s end-to-end technical deliverables such as SAP BOBJ, BODS, SAP HANA DB and Dynamic Tiering
• Successfully managed large SAP projects through full cycle engaging partnering with Shareholders, technical teams internal/external (Onsite/Offshore team) and Partners (SAP America, Dimension Data and other consulting firms) to coordinate all required activities and milestones
• Managed Basis offshore members (10) and onsite (5) at the Mercedes-Benz Headquarters to complete SAP project components
• Project Manager for Daimler Trucks SAP GRC upgrade.
• Project Manager the SAP BI 4.2 SP2 patch upgrade to BI 4.2 SP3, and SAP Lumira upgrades

Traveled across the country (Domestic and International to Monterrey, Mexico) to consult customers in the Private/Public Sector and Utilities industry with their SAP Full Cycle implementations

• Two year assignment at the State of Mississippi as the SAP Basis Lead by implement the Redwood job scheduler and training the project team on how to use the Redwood scheduler
• Provided on-site SAP Basis and Technical Project Manager to ensure a successful Go-Live
• SAP Basis hands on implementation of SAP Applications (ECC, BW, SRM, CRM, BOBJ, Enterprise Portal, Solution Manager) and other applications (Business Software, Inc
• (BSI), SAP CPS by Redwood, Trex, Content Server, Database support of SAP HANA, Oracle, DB2, Windows and OS levels (IBM-AIX, HP-Unix, SUSE Linux x86_64 bit)
• Recommended technology upgrades to improve client security.
• Managed multiple projects simultaneously, delivering quality results within deadline constraints.
• Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
• Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
• Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
• Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
• Established credibility as an expert consultant through participation in conferences, seminars, webinars, or other relevant professional development events.
• Played a pivotal role in expanding company offerings by identifying emerging technologies or service areas relevant to clients'' needs and driving the development process.
• Spearheaded research initiatives to stay current with industry trends and advancements in technology for better service delivery to clients. Reviewing monthly SAP Vulnerability reports, SAP News, etc.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Helped coordinate full system life cycle from requirements to design and implementation.
• Managed and monitored installed systems and infrastructure.
• Supported building of new system environments and upgrading or patching existing systems.
• Solved complex technical issues related to database management, ensuring optimal system performance at all times.
• Planned and installed upgrades of database management system software to enhance database performance.

• Successful implementation of ECC 5.0 and other SAP technical tasks
• Successful implementation of BI 7.0 with Federated Portal
• Trained USDA SAP Basis team new System Refresh procedure
• The new System Refresh procedure decreased ECC and BW activities timeframes from 15 days to 5 days (pre-steps, post steps, and including Full Database backups)
• Manage the SAP Process Integration (PI) version 7.1
• SAP Solution Manager EHP1 version 7.0
• Upgrade Oracle DB from 10.2.0.5 to Oracle 11.2 on the SAP Production Solution Manager system
• Successful Red Hat Enterprise Linux Server release 5.3
• Successful install of the Linux kernel 2.6 across the SAP environments
• Successful Install of SAP kernel version 7.01 patch level 111

• SAP Basis Manager/Lead for local Government - trained (6) new SAP Basis members, and several Basis supervisors on how to manage the SAP Basis team with on-call rotation schedule, etc, wrote technical procedures such as system copies, client copies, SAP Kernel & patch upgrades, etc
• Trained SAP BW Manager how to manage BW team (3), troubleshoot BW technical issues via System Health Checks, how to review Early Watch Alert reports and response to alerts from automatic SAP Solution Manager system
• Performed full life cycles of SAP applications (R/3 - FI/CO, HR-ESS, ISU), SRM, CRM, BW modules, SAP Solution Manager, applying and upgrading SAP Applications, SAP Enterprise Portal, SAP Internet Transaction Server (ITS), Business Software, Inc.
• (BSI Tax Factory), SAP Central Process Scheduling by Redwood and Oracle Database.
• Technical Project Manager and hands-on SAP and Oracle implementations, SAP and Oracle upgrades, SAP system copies, bolt-on installations, etc

• Partnership with Computer Science Corporation
• Remote on-shore SAP Basis consultant for the CSC customers by providing technical consulting and 24/7 support
• Provided quality technical consulting to ensure SAP systems availability and stability for the business
• Experience working with HP-Unix version 11.0 64-bit Operating System, Oracle Database 8.1.5, and other third party applications
• Upgraded all third-party applications and databases such as IXOS, Business Connector, Internet Transaction Server (ITS), Oracle DB and Maestro for job scheduling
• Technical Project Manager lead the technical efforts to upgrade all the third-party application and Oracle databases prior to the start of the R/3 Enterprise 4.7 implementation
• Technical Project Manager of the Oracle 8.1.5 to 9.2 upgrade prior to the upgrading the SAP Technical Project Manager and Lead for the IXOS eConserver (IXOS-Archive) server upgrade from 4.1 to version 5.5C and Go-Live
• Technical Project Manager for the Business Connector upgrade from version 3.1 to 4.6 by coordinating the technical implementation tasks into the SAP system and NT servers which allowed the customer to transmit their orders in the systems

• Managed and implemented hands-on the technical upgrade for the SAP R/3 (FI/LO and HR), and Enterprise Business Procurement Landscape (formerly known as Business2Business).
• Basis specialist for the SAP New Dimension (Enterprise Business Procurement, SAP Enterprise Portal and Business Warehouse.
• Performed the successful global R/3 46C HR-ESS/MSS upgrade and installed the standalone SAP Internet Transaction Servers (ITS) for the SAP R/3 Production environment.
• I was the first to manage the offshore project by providing SAP Basis Administrator training to 6 offshore Basis members from India.
• The Offshore project was a success and the India company begin on-going offshore contract with The Coca-Cola Company.
• Evaluated and implemented a global achieving solution for the Coca-Cola Company.
• Performed the implementation and configuration of IXOS as the SAP document archiving solutions.
• International travel to Brussels and Ireland 'The Coca-Cola Company' offices to provide SAP Basis Administration support to the Project Infinity end-users and continuous support for the SAP R/3 global roll-out.
• Experience working with the IBM-AIX Version 4.3.X 32 bit and 5.2 64 bit Operating Systems, Oracle Database version 8.0.6 to 9.2.0 upgrade.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.

• Traveled to major companies throughout the North American region providing SAP Basis consulting
• Provided consulting to customers during SAP Blueprint, Realization Phases, and Go-Live
• Troubleshoot and resolved customers SAP application issues (R/3 and Sales Distribution)
• Resolved complex technical issues through root cause analysis, implementing long-term solutions that prevented recurring problems.
• Developed comprehensive documentation for SAP implementations, facilitating knowledge transfer and future troubleshooting efforts.
• Delivered timely and accurate support for SAP Basis issues, minimizing downtime and maintaining high levels of customer satisfaction.
• Managed security profiles and authorizations within the SAP environment, ensuring proper access control and adherence to compliance requirements.
• Collaborated with cross-functional teams to develop custom solutions tailored to client specifications, improving overall user experience.
• Solved functional and technical obstacles and worked closely with project team from different streams.
• Documented and maintained technical specifications for SAP applications.

• Provided SAP Basis support to the SAP MRPII project and to ensure a successful implementation of SAP version 3.0C roll-out to the Procter & Gamble’s largest paper plant in Mehoopany, Pennsylvania.
• Performed installation and server upgrade of SAP R/3 version 2.2, 3.0 FCS, 3.0B and 3.0C on the SAP R/3 Production landscape.
• Performed SAP Security development and implemented to over one hundred & fifty profiles (i.e Composite and Single profiles), and three hundred authorizations which were development for job roles (i.e. Plant Buyers and Requisitions) for the Mehoopany Pennsylvania plant employees.
• SAP Basis Manager - Managed 3 contractors, 2 Basis resources by training to complete SAP project technical installations and ongoing support tasks.
• Project Manager for the developing and starting up four on-site North American SAP R/3 Training Academy at Procter & Gamble Head Quarters and remote P&G locations.
• Technical Project Manager for the roll-out of SAP Security roles for the SAP MRPII project for the Mehoopany Pennsylvania paper plant.
• Project Manager responsible for evaluating and implementing a faxing component called 'TOPCALL' which was the company global faxing solution for the SAP R/3 application.