Carole Dodd
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced food and beverage manager with over 30 years of experience in hospitality including hotel, restaurant and casino. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges. Reliable employee offering excellent communication and good judgment. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of guests needs and satisfaction through unsurpassed experiences. Motivated to learn, grow and excel in customer relations Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Food and Beverage Manager
Barona Casino
Lakeside, CA
06.1999 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Trained, supervised and motivated as many as over 100 employees to enhance customer service and encourage repeat business.
- Developed waste-control policies to maintain profitable operations.
- Audited food and beverage inventory and cost control.
- Coordinated employee schedules, payroll, and new hire training.
- Promoted company in local community through word-of-mouth, social media and special events.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Identified customer
- Maintained highest standards for food and beverage quality and service.
Maitre
La Valencia Hotel
La Jolla, CA
02.1996 - 06.1999
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Travel Expert, Foreign Languages,
France Europe, SDSU, Travelexpert Training School
France, Europe San Diego, California05.1986
Skills
- Backing Procedures
- Front of House Management
- Concessions Management
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Investigating Complaints
- Staff Scheduling
- Monitoring Food Preparation
- Guest Satisfaction
- Delegating Assignments and Tasks
- Anticipating Problems
- Food and Beverage Management
- Health Code Compliance
- Guest Relations
- Performance Improvement
- Employee Performance Evaluations
- Disciplinary Action
- Standard Operating Procedures Maintenance
- POS Inventory System Operation
- Payroll Administration
- Restaurant Operation
- Safe Food Handling Practices
- Teamwork and Collaboration
- Managing Reservations and Large Parties
- Liquor Law Compliance
- Calm and Pleasant Demeanor
Languages
French
Native or Bilingual
German
Full Professional
Spanish
Professional Working
Additional Information
Currently working in the concept and development of a VIP lounge for our elite casino players.
Developed and managed the operation of the food and beverage department for a multi million private gaming suite for high in players.
Timeline
Food and Beverage Manager
Barona Casino
06.1999 - Current
Maitre
La Valencia Hotel
02.1996 - 06.1999
Bachelor of Arts - Travel Expert, Foreign Languages,
France Europe, SDSU, Travelexpert Training School
Similar Profiles
Besiana SahitiBesiana Sahiti
VIP Host at Barona CasinoVIP Host at Barona Casino
Jantoinette AvalosJantoinette Avalos
Table Games Dealer at Barona CasinoTable Games Dealer at Barona Casino
Kristin RomeoKristin Romeo
VIP Host at Barona CasinoVIP Host at Barona Casino