Carole Florestal
Miami,FL
Summary
Accomplished Patient Referral Coordinator with a proven track record at Humana, enhancing patient satisfaction through streamlined referral processes and efficient coordination. I am an expert in medical office management and fostering strong relationships, I bring vital skills in Insurance Billings/Collections and empathetic patient communication, significantly increasing referral volume. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Referral Coordinator
Humana
03.2007 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
Advanced Medical Support Assistant
Liberty Health Center
02.2004 - 02.2007
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
Education
Bachelor of Science - Advanced Medical Assistance
National School of Technology Inc
Miami, FL05.2005
Skills
- Insurance Billings/Collections
- Anatomy/physiology
- Injection Procedures
- X-Ray/EKG
- Computer fundamentals
- Coding icd9/CPT4
- MEDISOFT PROGRAM
- Phlebotomy
- Medical Office Management
Certification
I am certified with credentials:
CPR, HIV/AIDS, OSHA, EKG, HIPPA and X-Ray
Timeline
Patient Referral Coordinator
Humana
03.2007 - Current
Advanced Medical Support Assistant
Liberty Health Center
02.2004 - 02.2007
Bachelor of Science - Advanced Medical Assistance
National School of Technology Inc
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