Carole Florestal
Miami,FL
Summary
I am an expert in office management and fostering strong relationships, I bring skills and empathetic communication, significantly. Capable Representative dedicated to providing superior support in need of reliable information regarding options and documentation requirements. Well-versed in and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Officer
C & G Services
03.2021 - 10.2024
- Checked for safety hazards and took corrective action.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Operated X-ray and body scanning equipment to prevent prohibited items from being carried onto promises.
- Warmed persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Participated in team meetings where best practices were shared leading to strengthened internal processes
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive, promoted effective communication.
Security Officer
Amor Security Inc.
03.2001 - 02.2008
- Checked for safety hazards and took corrective action when necessary.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Operated X-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Warmed persons of role infraction or violations and evicted violators from premises.
- Provided friendly and professional of employees, visitors and customers.
- Managed high call volume, and concerns with professionalism and empathy
- Provided exceptional customer service , fostering a welcoming environment at all times
- Assisted in training new staff members,policies,and software systems for seamless integration into the team
- Enhanced satisfaction by efficiently managing and providing timely reminders through clear explanation of concerns respectfully
Education
Bachelor of Science - Advanced Medical Assistance
National School of Technology Inc
Miami, FL05.2005
Associate of Science - Computer Programming
Lindsey Hopkins
Miami, FL04-1998
Skills
- Computer fundamentals
- MEDISOFT PROGRAM
- Office Management
- Customer Service
Certification
- CPR
- HIV/AIDS
- OSHA
- EKG
- HIPAA
- X-Ray personnel
Timeline
Security Officer
C & G Services
03.2021 - 10.2024
Security Officer
Amor Security Inc.
03.2001 - 02.2008
Bachelor of Science - Advanced Medical Assistance
National School of Technology Inc
Associate of Science - Computer Programming
Lindsey Hopkins
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