Carole Freeman
Chino Valley,AZ
Summary
Conscientious professional with extensive experience leading successful teams. Strong communication and management skills. Skilled at providing guidance, support, and assistance to inspire team members to perform their best each day.
Overview
38
38
years of professional experience
1
1
Certificate
Work History
Director of Case Management
Kingman Regional Medical Center
03.2023 - Current
- Streamlined, standardized, and implemented case management processes and techniques to maximize revenue cycle
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients
- Managed and monitored program activities and evaluated quality for improvement recommendations
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes
- Developed and administered budgets, authorized expenditures, and monitored financial indicators to improve profitability
- Structured standardized case management processes to comply with regulatory agency statutes and standards
- Coordinated with external agencies to ensure smooth operations within case management department
- Proactively addressed complex cases or escalated issues, collaborating closely with stakeholders to devise effective resolution strategies
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings
- Increased staff productivity by providing ongoing training, support, and mentorship for case managers and related professionals
- Championed a culture of teamwork, collaboration, and innovation to drive positive change
- Implemented data-driven strategies for continuous improvement in case management performance metrics
- Enhanced patient care by implementing efficient case management systems and processes
- Provided leadership, guidance, and support to staff members.
Director of Care Management
Dignity Health, Yavapai Regional Medical Center, East and West Campuses
05.2017 - 12.2022
- Provided leadership and direction in the coordination of appropriate and timely patient care for Care Management department of a two-hospital community health system in rural Arizona
- Partnered with external agencies to facilitate seamless transitions of care for patients requiring additional support services post-discharge
- Created training materials for new hires and existing staff members to ensure consistent implementation of care management best practices
- Negotiated contracts with third-party vendors, ensuring timely access to necessary resources while maintaining fiscal responsibility
- Enhanced patient care quality by implementing comprehensive care management strategies and protocols
- Led team of care managers, providing guidance, mentorship, and professional development opportunities to ensure optimal performance levels
- Conducted regular staff meetings focused on quality improvement initiatives, fostering a culture of accountability and continuous learning
- Developed and executed care management programs for improved patient outcomes and overall satisfaction
- Advocated for patient-centered approaches in all aspects of healthcare delivery, fostering a positive reputation within the community
- Reduced hospital readmissions through proactive discharge planning and follow-up care coordination efforts
- Cultivated strong relationships with key stakeholders across departments for better alignment on shared goals regarding patient outcomes
- Promoted organizational compliance by staying current on industry regulations and adapting departmental policies as needed
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
Director of Case Management
Emory Johns Creek Hospital Emory Healthcare
04.2013 - 04.2017
- Provided leadership and direction in the coordination of appropriate and timely patient care in the Case Management department of a 110-bed community hospital, part of a four-hospital academic health system in the Greater Atlanta area.
- Collaborated with internal and external partners to develop and establish a Palliative Care Team for the hospital.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
Utilization Review Analyst
Emory University Hospital
07.2009 - 04.2013
- Utilization Review functions at a large, urban academic medical center
- Assisted Case management leadership to initiate Emergency Department Case Management
- Assisted Case Management leadership in revising departmental orientation.
Case Manager Hospital Medicine Department
Emory University Hospital
07.2007 - 07.2009
- Worked with Hospitalists to ensure coordinated care for patient populations.
Clinical Evaluator
Emory University Hospital
12.2005 - 07.2007
- Evaluated internal and external hospital patients for appropriate placement in post-acute facilities, including Long Term Acute Care Hospital, Acute Inpatient Rehabilitation Hospital, Skilled Nursing Facilities, or Outpatient Rehabilitation and Day Programs.
Interim Case Manager
Palm Gardens of Gainesville
06.2005 - 12.2005
Director of Nursing
Woodlands Care Center of Alachua County
09.2004 - 05.2005
Unit Manager
Southern Healthcare /Mariner Health
04.2004 - 09.2004
Regional Clinical Director
Southern Healthcare /Mariner Health
09.2000 - 04.2004
Nursing Home Administrator
Southern Healthcare /Mariner Health
02.1999 - 09.2000
Nursing Administrator
Capitol Hill Health Care
10.1997 - 11.1998
Assistant Administrator
Ivy Hall Nursing and Rehab Center
04.1993 - 10.1997
Director of Nursing
Lorien Health Care Center
04.1991 - 04.1993
Senior Clinical Nurse
Johns Hopkins Hospital
06.1986 - 04.1991
Education
Master of Science Nursing Administration -
Johns Hopkins University
Baltimore, MD05.1994
Bachelor of Science Nursing -
Indiana University of Pennsylvania
Indiana, PA06.1986
Skills
- Community Collaboration
- Budget Management
- Policy and process development
- Staff development, recruitment, and retention
- Quality Improvement
- Press Ganey measures
Certification
- Case Management Administrator Certification (CMAC), C11149183, 07/2025
- Registered Nurse Arizona Compact License, RN207445, 04/2025
Timeline
Director of Case Management
Kingman Regional Medical Center
03.2023 - Current
Director of Care Management
Dignity Health, Yavapai Regional Medical Center, East and West Campuses
05.2017 - 12.2022
Director of Case Management
Emory Johns Creek Hospital Emory Healthcare
04.2013 - 04.2017
Utilization Review Analyst
Emory University Hospital
07.2009 - 04.2013
Case Manager Hospital Medicine Department
Emory University Hospital
07.2007 - 07.2009
Clinical Evaluator
Emory University Hospital
12.2005 - 07.2007
Interim Case Manager
Palm Gardens of Gainesville
06.2005 - 12.2005
Director of Nursing
Woodlands Care Center of Alachua County
09.2004 - 05.2005
Unit Manager
Southern Healthcare /Mariner Health
04.2004 - 09.2004
Regional Clinical Director
Southern Healthcare /Mariner Health
09.2000 - 04.2004
Nursing Home Administrator
Southern Healthcare /Mariner Health
02.1999 - 09.2000
Nursing Administrator
Capitol Hill Health Care
10.1997 - 11.1998
Assistant Administrator
Ivy Hall Nursing and Rehab Center
04.1993 - 10.1997
Director of Nursing
Lorien Health Care Center
04.1991 - 04.1993
Senior Clinical Nurse
Johns Hopkins Hospital
06.1986 - 04.1991
Master of Science Nursing Administration -
Johns Hopkins University
Bachelor of Science Nursing -
Indiana University of Pennsylvania
- Case Management Administrator Certification (CMAC), C11149183, 07/2025
- Registered Nurse Arizona Compact License, RN207445, 04/2025
Accomplishments
Past member Prescott Meals on Wheels Board of Directors
Licenses
- Registered Nurse Arizona Compact License RN207445 Expires April 2025
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